CIB – CFS Middle Office – Vice President - Hong Kong
J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $24 trillion of assets under custody and $400 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
CFS Middle Office, Investor Services
CFS Middle Office Representatives are the daily contact and first point of escalation for clients and internal operations teams. They take ownership of the issue and will assess, coordinate and manage the issues with the assistance of the internal teams ensuring that service delivery standards are consistent with service level agreement.
CFS Middle Office Reps are responsible for the monitoring, reporting and advocating continuous improvement of the service delivery relationship between J.P. Morgan and the client. They use various tools to monitor client issues and track progress across the organization, including an enquiry management tool.
Internally, the CFS Middle Office team works in close partnership with the Client Service Account Managers (CSAMs) who own complex items such as Service Delivery Issues (SDIs) and/or Service Requests (SRs). The CFS Middle Office Rep works with, and manage through, other operational areas both locally and globally to ensure provision of timely and efficient level of issues resolution.
Externally, the CFS Middle Office team fosters a close relationship with our clients in order to understand their requirements and expectations and proactively identify query reduction opportunities. CFS Middle Office Reps also meet with clients by participating in client service review meetings and attend service calls with CSAMs, when required.
The CFS Middle Office Rep will often take part in projects. The role of the CFS Middle Office Rep may vary depending on the initiative. It is expected that he/she will partner and be the advocate for the client across other internal business and operations groups.
Key Accountabilities/Major Responsibilities:
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