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Commercial Banking - Credit Support Specialist II - Wholesale Lending Services - Chicago, IL

Req #: 180030532
Location: Chicago, IL, US
Job Category: Operations
Job Description:
The Credit Support Specialist (CSS) is the owner of credit related data in all of the systems that Middle Market Banking and Specialized Industries (MMBSI) utilize including iCRD Credit Proposal and Client Central. The data that the CSS owns drives accurate exposure reporting, capital allocation, and customer profitability reporting among others. The CSS is responsible for accurately setting up customers and their related facilities during client on boarding as well as ongoing maintenance.
iCRD Credit Proposal - Related Activities
  • Initiate credit facility proposals in iCRD for new facilities, existing facilities and data maintenance.
  • Populate facility and obligor data as necessary prior to routing proposals for approval
  • Attach supporting documents to iCRD proposal.
  • Update iCRD proposal as needed prior to release based on changes during negotiation. Finalize dates in proposal.         
  • Route proposal for approval.
  • Complete iCRD proposals for release; store items in Dealworks as needed.
  • Ensure credit requests, queries, and issues sent to the team are actioned accurately and timely in accordance with stated procedures and policies
  • Communicate to partners such as Treasury Management Officer / Sales Associate that facility is available.  
  • Ability to quickly interpret credit approval requirements in relation to JPMC Risk Policies and consistently apply the requirements within daily activities.
Credit Data Management
  • Manage credit data in Client Central (credit family structures, credit transfers, coverage roles).
  • Execute data remediation projects.
  • Monitor various data quality reports for accuracy and timely correction of errors.


  • College degree preferred or equivalent experience.
  • Minimum of 4 years professional experience in loan/product operations or a credit/lending environment.
  • General experience with related credit systems such as ARC/iCRD Proposals, Client Central, eClips, iCRD Desktop. To include an aptitude to quickly learn and understand relevant systems and applications including upstream/downstream linkages.  
  • Good understanding of credit loan products (revolving lines of credit, term loans, commercial cards, etc.) and operating exposures (ACH, Intra-day limits, etc.).
  • General knowledge of financial exposure and ability to understand simple to moderate customer structures.
  • Ability to build and maintain excellent partnerships and relationships throughout the CB, including Credit Underwriters, Credit Risk, Wholesale Lending Services and Middle Office Credit Support groups, etc.
  • Good verbal, written and organizational skills.
  • Ability to work in a team based environment consisting of assigned markets and national cross coverage. Build engagement and trust with members of a virtual team (partners in other office locations)  
  • Work independently, escalating as needed.
  • Demonstrate Excellent Judgement, Initiative, Ownership, and Accountability.
  • Set high standards for personal performance. 
  • Risk Control mindset with strong attention to detail.
  • Strong problem solving skills to get to the root cause of issues and resolve them.
  • Self-starter able to prioritize key tasks effectively.

The final job title and job grade is at the discretion of the firm and will be discussed at the time of offer. It may be different than what is listed on the requisition based on candidate experience level.

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