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Corporate- Global Services -Executive Receptionist

Req #: 180032330
Location: London, ENG, UK
Job Category: Corporate Staff
Job Description:

TITLE:                                                                    Lobby Concierge

PLACE OF WORK:                                             JP Morgan          
RESPONSIBILITY:                                              Assisting with the day to day running of the Lobby Reception. Managing the visitor registration and welcome processes to ensure the highest standard of service is provided to all JPMC internal and external clients, and that the JPMC codes of conduct are observed
LIASE WITH:                                                        All JPM and vendor personnel within JPM
                                                                                All visitor and client contacts of the Lobby Reception
GENERAL SCOPE AND PURPOSE:               To ensure that the high standards of service are maintained through proactive and competent administrative support within the Lobby Reception
Core Responsibilities
  • To manage the welcome process  and registration of visitors and clients to the building according to security procedures
  • To manage the visitor access card procedure for JPM premises
  • To be informed and aware of all visitor and client arrivals
  • Deliver service excellence to all visitors and clients of JPM, offering a flexible and positive approach to all interactions, providing clients with a high quality and consistent product
  • At all times adhere to JPM’s non-negotiable Service Standards
  • Answer all calls within 3 rings, returning all voicemails and action all e-mails as quickly as possible and the latter within 24 hours
  • Be the first point of contact for general enquiries and transferring calls to the correct department
  • Printing daily reports for all visitors to the building making certain changes are updated and communicated accordingly
  • To take responsibility for overcoming issues affecting service standards and to communicate any ongoing/potential issues that need to be addressed, ensuring effective communication at all times
  • To maintain a positive and professional poise throughout all business dealings
  • To present a polished image, following uniform guidelines without exception
  • To coordinate all client or host needs prior to their arrival and handle changes, additions or deletions with operations, reception and food and beverage staff whilst following the prescribed SOP
  • Be knowledgeable through seeking out accurate and up to date information at all times, reviewing details of each allocated event/meeting/ visitors for the coming day at the daily function/ operations meeting
  • Ensure EMS information is always up to date
  • To man the Lobby Reception Desk within opening hours and as required on a day to day basis
  • To ensure that the Lobby Reception Desk remains tidy, organised and ready for business
  • To ensure that  all Lobby areas, including the reception, seating area, corridors, washrooms and public spaces are presentable at all times
  • Ensure that  adequate supplies of stationery and sundries are available for the Reception Desk and request new orders when required
  • To add value, offering support to other departments as requested
  • Assist with general enquiries through excellent building and local knowledge
Personal Profile
  • Client-facing experience
  • Reception experience within a corporate, leisure or hospitality environment
  • Track record of quality service provision
  • Strong interpersonal skills
  • Highly organized; ability to handle multiple tasks and apply judgment to prioritize
  • Strong Computer Skills, (MS Office; Room Booking System eg EMS)
  • Flexibility to deal with a fast-paced, diverse environment
  • Excellent communication skills; both oral and written
  • Team player
  • Work comfortably under pressure and observe deadlines
  • Highly motivated


About J.P. Morgan Chase & Co:
J.P. Morgan serves one of the largest client franchises in the world. Our clients include corporations, institutional investors, hedge funds, governments and affluent individuals in more than 100 countries. J.P. Morgan is part of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.1 trillion.  The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase serves millions of clients and consumers under its JPMorgan and Chase, and WaMu brands.
J.P. Morgan offers an exceptional benefits program and a highly competitive compensation package. J.P. Morgan is an Equal Opportunity Employer
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