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Applications Support Analyst - Associate -

Req #: 180032292
Location: Bournemouth, ENG, UK
Job Category: Technology
Job Description:
Individual Team description :
As part of the Corporate Technology (CT) Operate Application L2 Support, primary responsibilities will be to ensure the smooth and effective operation of applications and 24/7 availability of the systems through careful monitoring of infrastructure, production processes, automating procedures where possible via scripting, and performing Permit to Operate on each application release. L2 Support is responsible for day to day support of CT environments infrastructure products including the production, test and DR environments. Works with the development and other support teams to provide design guidelines and imparts knowledge on technical trends and solutions. The candidate will Instrument end to end monitoring of the CT infrastructure, ensuring high availability of the environment and timely alerting of any potential issues. Ensures infrastructures have adequate capacity and are refreshed on a periodic basis. Develops and maintains system documentation, run-books and production metrics reporting. Work effectively within the CT team to identify and resolve issues. Communicate effectively with both technical and non-technical individuals at all levels.
Key Responsibilities here:
  • Additionally, responsible for application administration, resolving client issues, change management, documentation, installs/upgrades, coordinate outages with the customers, coordinate patching with server team and perform restarts.

    Day to day responsibilities include but not limited to:

    · Provide 2nd Level support for in-house applications.
    · Provide Off-Hours support, as needed, to resolve system problems during non-business hours or backlogs.
    · Ensure the support team performs daily health checks of the applications, scripts, and infrastructure.
    · Provide leadership and daily support in order to ensure customer satisfaction.
    · Develop and maintain good relationships with lines of business. Ensure communication is customer focused and professional.
    · Ensure timely monitoring and resolving of HPSM tickets.
    · Works with team to develop scripts to automate repeatable manual tasks.
    · Troubleshoot and resolve application or infrastructure issues. This requires detailed knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems.
    · Technical expertise on multiple platforms is required.
    · Participate in Disaster Recovery events and Major Event Changes.
    · Participate in audit support activities, as they pertain to Information Security, for both internal and external audits. Perform audit support tasks as assigned.
    · Evaluate service level issues and suggested enhancements escalated by Service Delivery Team to diagnose and address underlying system problems and inefficiencies
    · Engage third party suppliers on applications support issues

    Additional duties will include leading the L1 & L2 caliber troubleshooting/triage of incidents, reviewing data-quality issues, completing escalation management. In addition the individual will be providing L2 monitoring support at the infrastructure, application & middleware layers, resolving and reporting of incidents for the production environments. The resource will be responsible for performing L2 caliber troubleshooting/triage of incidents, completing escalation management. In addition, the resource will execute systems administrative tasks, help to create and maintain production support documentation and assist on projects when directed. In this position, the individual will be able quickly evaluate information, engage and assist technology staff, and communicate issues to help remediate and resolve production issues efficiently and effectively. In support of the incident management activities the L2 support will work closely with other technology groups including Development, Data Base Administration, QA, Infrastructure (Networking, Systems and Storage, Build and Deploy, and Operations) teams.
Qualifications required here:
  • Bachelor's degree in Computer Science or related technical or business area. 
  • experience overall, with at least 2+ years of experience working in an applications production support/application development environment
  • Experience of Java scripting and Geneos configuration experience in UNIX environment.
  • Familiarity with implementation of DevOps.
  • Familiarity with Risk applications.
  • Proven track record of mid-level to senior L2 Production Support, implementation and system management experience required, Unix shell and Java scripting is required 
About J.P. Morgan’s Corporate & Investment Bank
J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.  Further information about J.P. Morgan is available at
We offer highly competitive benefits including pension, bonus scheme, private medical for you and your family, as well as the freedom to innovate, continuous technology training, global collaboration and career mobility.
Closing Date 1st May 2018
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