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Application Support- Data Investigation- SQL

Req #: 180017538
Location: Houston, TX, US
Job Category: Technology
Job Description:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/.
 
Corporate Technology (CT) builds and supports the firm's financial infrastructure to ensure Finance professionals have access to the tools and information necessary to deliver drive success. In partnership with Global Finance Operations, Corporate Systems Infrastructure (CSi), and others, we deliver solutions that meet the requirements of our key clients. CT provides technology support for general ledger, profitability, cost allocations, treasury, accounts payable, reference data, project accounting and fixed assets, and reporting tools and the Risk applications.
 
Job Description:
 
Corporate Technology Operate performs day to day production support and is primary point of contact for the Core Credit, Credit Portfolio Group, Market Risk, Consumer Bank businesses.  Applicant will be responsible for the day-to-day support of applications within scope to include; first point of contact for business users, communication and support activities, issue investigation, as well as working closely with other technology teams to resolve issues in a regionalized support model.  The majority of issues the candidate will work on deal with data related investigations based on values reported in application front ends and reports.  These investigations will then require database queries to further understand calculations or transformation of value being questioned by business users.
 
Responsibilities:
  • Technical expertise on multiple application platforms is a plus.
  • Ensure timely Monitoring and Resolving of problem tickets.
  • Ability to learn and apply new technologies quickly. Eagerness to learn new things.
  • Strong focus on continual service improvement.  Continually analyze incoming requests and determine potential efficiencies.
  • Providing transparency to users on issue status on a daily basis
  • Liaising with other operate teams and the application development teams in order to resolve issues being reported
  • Extract metrics analysis using data from ticket tracking system and review trends being encountered in the environment.
  • Train on and understand changes being implemented across Market and Credit Risk application suite.
  • Contribute to centrally stored documentation on new issue resolution steps

 

  • Must have 3+ years experience in a product Support environment
  • Knowledge of fundamental credit and market mitigation techniques, and practices.
  • Strong analytical, logical, technical and problem solving skills
  • Strong interest in client interaction and possess outstanding verbal and written communication skills
  • Must be able to work well under pressure on teams in a demanding environment
  • Good working knowledge of customer support principles
  • Technical proficiency in order to facilitate investigations between the business, various levels of support and application development teams.
  • Knowledge of UNIX/Solaris and basic administration skills.
  • Knowledge of Database - Oracle/Sybase
  • Good understanding of the infrastructure and basic tuning/troubleshooting skills
  • Strong use of SQL is a must, Data and database investigation is frequently required.
Our Corporate Technology team relies on smart, driven people like you to develop applications and provide tech support for all our corporate functions across our network. Your efforts will touch lives all over the financial spectrum and across all our divisions: Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and within the Corporate Administrative Office. You’ll be part of a team specifically built to meet and exceed our evolving technology needs, as well as our technology controls agenda.
 
When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world. 
 
At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity.  We encourage professional growth and career development, and offer competitive benefits and compensation.  If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you. 
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