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CIB Operations - Project Manager- Vice President - Bournemouth

Req #: 180023110
Location: Bournemouth, ENG, UK
Job Category: Project Management
Job Description:

 J.P. Morgan's Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Wholesale Client Onboarding (WCOB) is a global team that plays a critical role in introducing new clients to the CIB as well as ensuring full due diligence is done with respect to new and existing relationships.  The team functions in close partnership with Sales, Operations, Credit, Legal and Compliance to ensure efficient and timely on-boarding to the JP Morgan infrastructure.

The objective is to implement a standardized and consistent client onboarding service across the wholesale bank in order to deliver world class client experience and comply with our regulatory obligations. Know Your Customer (KYC) Strategic Execution is a program to simplify the operating model, provide greater transparency into the productivity of the function, deploy the latest technologies to simplify, scale and automate the KYC process.

This role of Change Project Manager is within the Change Readiness function to improve the current change management process. Ensure all change is managed in an efficient and effective manner across all of WCOB and in partnership with Commercial Bank.



  • Work with the Change Readiness Lead to ensure improved governance is put in place for the WCOB Change Control Board with representation from across all stakeholder groups which include: Technology; Operations; Quality Control; Compliance; Policy; Front Office Management; Procedures & Training; Business Support and Commercial Bank

  • Manage the WCOB Change Control Board

  • Ensure all change is managed and tracked from initiation to completion

  • Integrate with the strategic programs to ensure effective delivery on time

  • Manage and report on progress, issues and risks and escalate to management when appropriate


  • At least 7 - 10 years’ experience across financial services, technology and project management

  • Proven track record: must have led large-scale technology and process re-engineering projects successfully

  • Passion for the agenda:  strong desire to make a quick impact to the organization through a successful project

  • Leadership and drive:  well-honed ability to develop, to obtain agreement on, and to lead execution of a global agenda

  • Partnership and relationship management:  must have ability to develop and maintain strong partnerships with numerous teams and key stakeholders

  • Project management and execution:  must organize quickly and execute the agenda to meet short-term and longer-term deliverables

  • Strong communication skills - both verbal and written.  Ability to present concise, direct and timely communications to executives, management and key partners. Advanced knowledge of Microsoft Office, i.e., excel, word, visio, project, etc.

  • Software Development methodologies (Agile, RUP, RAD)

Soft Skills

  • Have an open attitude towards sharing ideas and knowledge

  • A proactive approach to problem solving, taking ownership of issues and having the determination to follow things through

  • Excellent listening, written and verbal communication skills, including facilitation, presentation and production of documentation appropriate to an audience

  • The ability to shift perspective from high level 'Big Picture' to low-level detail

  • Good prioritization and time management

  • The ability to present and absorb complex ideas quickly and accurately

  • The ability to provide solutions to a tight deadline

  • The ability to work within a large global team

  • The ability to work independently as well as work effectively as a member of a team

  • A self-confident and authoritative manner

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