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Business Analyst Manager

Req #: 180017840
Location: Plano, TX, US
Job Category: Operations
Job Description:
Business Analysis Manager is a Vice President position that is responsible for an MIS support function for the Mortgage Servicing line of business. The function includes business intelligence and operational reporting and analytics solutions that drive achievement of business goals, process improvement and control initiatives.  The candidate must have a strategic thought process in leading development of business intelligence and data solutions to solve complex business problems. An ideal candidate would also have progressive advancement in leadership and proven track record of data-related projects that have resulted in improved performance, controls and profitability.
Essential Job Functions:
Working the Business Units to evaluate, analyze and map business processes to develop solutions that provide accurate, consistent and reliable data and report delivery. Partnering with several divisions including IT, Project Management, Risk, Finance, Quality Assurance, Business Controls in planning and executing on strategic business initiatives. Designing and executing on solutions for operational reporting to support process controls, pipeline management, monitoring productivity and ad-hoc analysis. This includes development and maintenance of regular reports, dashboards and presentation decks. Partners with stakeholders to develop and adhere to data quality and timeliness standards.
General Skills and Knowledge
  • Proactively looks for ways to improve processes and procedures
  • Prioritizes and manages in ways that use resources effectively
  • Is decisive, communicates findings and issues and proposes solutions to business executives
  • Stays abreast of trends and industry best practices
  • Sets high standards for performance for self and others
  • Differentiates performance and recognizes rewards based on merit
  • Effectively prioritizes and delegates work
  • Develops others through coaching and mentoring. Fosters positive motivation, balances adaptive and tactical performance.
  • Is viewed as confident and trusted advisor to supported lines of business
  • Produces clear and succinct written and verbal communications and knows how to think through and frame messages for different levels of audience
  • Sponsors and develops preventive processes and strengthens the control framework and monitor potential process failures or weaknesses.
  • Upholds reputation of the firm at all times and exemplifies the highest standards
  • Possesses conflict resolution, change management, project management and cross functional leadership skills
Bachelor's degree in relevant fields including computer science, business, finance, mathematics, statistics or equivalent work experience required.
  • Minimum of 3 years of MS SQL experience and MS development reporting tools
  • Minimum of 3 years of experience with Oracle development reporting tools
  • Minimum of 5 years of analytical support.
  • Minimum of 3 years of default mortgage or mortgage servicing background.
  • Minimum of 3 years experience with MSP (Black Knight) a plus.
  • Efficient work style with a strong sense of urgency.
  • Detail oriented coupled with the ability to show initiative, good judgment, and resourcefulness.
  • Must possess the ability to work and research/resolve issues independently while sharing best practices and knowledge with colleagues.
  • Strong written and verbal communication skills.
  • Evidence the ability to work with all levels of management.
  • Collaborate with management and staff in the development and implementation of all projects and/or initiatives related to operational goals and/or process improvement directives. 
  • Ability to operate in a collaborative and cooperative environment and must possess interpersonal skills necessary to work effectively with colleagues at various levels of the organization.
  • Strong time management and organizational skills.
  • Able to organize/manage multiple priorities and projects coupled with the flexibility to quickly adapt to ever changing business priorities and perform well under pressure
  • Assure the integrity of data, through extraction, manipulation, processing, analysis and reporting.
  •  Proficiency within the Microsoft environment and experience with Excel functions, pivot tables, and charts.


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