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Applications Support

Req #: 180029869
Location: Mumbai, MH, IN
Job Category: Technology
Job Description:
 
Description
§ Supports the day-to-day maintenance of the
application systems in operation, including tasks
related to identifying and troubleshooting
application and data issues and issues resolution or
escalation
§ Develops deep analytical thinking using root cause
analysis, management communication and client
relationship management in partnership with
Infrastructure Support team members
§ Collaborates to ensures all production changes are
made in accordance with lifecycle methodology and
risk guidelines
§ Exercises discretion and independent judgment with
respect to matters of significance
§ At this grade, the role should include as its primary
duty either:
§ Design work (Design means a tailored design in
order to meet a specific client request) or
§ Programming (Programming means writing original
programs using computer code that is intended for
use on a wide scale basis)
Primary Responsibilities
§ Manages activities related to maintenance of the
application systems that are running the daily
operations of the firm
§ Responsibilities include oversight for the creation
and maintenance of application Service Level
Agreements, root cause analysis, management
communication and client relationship management
in partnership with Infrastructure Service Support
team members
§ Manages the production changes made in
accordance with lifecycle methodology and risk
guidelines and data management
§ Responsible for coaching and mentoring less
experienced team members as well as overall team
management responsibilities
 
Skills
§ Proficient in application development skills for more
than one technology as well as multiple design
techniques
§ Working proficiency in development toolset to
design, develop, test, deploy, maintain and improve
software
§ Working proficiency in one or more general purpose
programming languages
Business Knowledge
§ In-depth knowledge of the
business(es) supported and
the applications utilized
§ Develops a mindset for risk
and control compliance to
departmental and company
wide standards
§ Works within standards of
financial control and budget
management
§ Executes a client centric
environment for teams and
contributors
§ Manages risk and control
compliance to departmental
and company wide
standards
§ Ensures adherence to
financial control and budget
management
 
 

Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You’ll develop solutions for a bank entrusted with holding $18 trillion of assets and $393 billion in deposits.  CIB provides strategic advice, raises capital, manages risk, and extends liquidity in markets spanning over 100 countries around the world.

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world. 


At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity.  We encourage professional growth and career development, and offer competitive benefits and compensation.  If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you. 

 

@2017 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran
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