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Commercial Bank - Intl Client Service Analyst - International Service Team (Indianapolis, IN)

Req #: 180015597
Location: Indianapolis, IN, US
Job Category: Customer Service
Job Description:
MMBSI Middle Market Banking & Specialized Industries (MMBSI) is a Commercial Banking business located in more than 100 offices across the US and Canada. MMBSI provides credit, cash management, capital markets and corporate finance advisory solutions to corporations, municipalities and not-for-profit entities via our Core Banking or Specialized Industries teams.

CCBSI The Corporate Client Banking & Specialized Industries group is part of Commercial Banking at JPMorgan Chase and focuses on U.S. and Canadian companies typically with revenues of over $500mm which require traditional banking services in addition to investment banking products.

International Client Service Analysts are the liaison between the local market Service teams and the operations and support sites globally when fulfilling client requests.

Analysts resolve inquiries from clients in need of information, service assistance and problem resolution related to their international accounts. They ensure issues are addressed appropriately, accurately and timely leveraging established procedures and understanding the appropriate controls and requirements.

As an International Client Service Analyst you will:
  • Interface with local markets and internal service partners in the US, Latin America, Canada, EMEA and Asia Pacific to fulfill transaction and documentation inquiries
  • Analyze client inquires and issues, determine the appropriate resolution, provide timely follow-up and be accountable for client satisfaction through ownership of the request from initiation to resolution
  • Utilize product knowledge and understanding of differing country and local laws and regulations to action and resolve request appropriately
  • Ability to work independently and know when to escalate complex and unusual issues to ensure requests are resolved timely
  • Follow established policies, practices and procedures and provide feedback for improvements
  • Identify trends impacting clients and use the information to suggest ideas to improve the customer experience
  • Prioritize daily work to maximize productivity and exceed customer expectations
  • Project a confident and processional presence during interactions with clients and service partners

The final officer title and job grade is at the discretion of the firm and will be discussed at the time of offer. It may be different than what is listed on the requisition based on candidate experience level.

  • Excellent verbal and written communication skills
  • Ability to act beyond established guidelines
  • Self-motivated
  • Problem solving skills and attention to details
  • Time management
  • Analytical skills
  • Ability to manage competing priorities with strong organizational skills
  • Leadership skills
  • Issue resolution
  • Client service skills

Required Experience:
  • College degree or equivalent work experience
  • Preferred one to three years of customer service, operations, sales or portfolio management experience, with experience in banking or financial services
  • Proficient PC skills including MS Office, Word, Excel and PowerPoint

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