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GSS Third Party Oversight (TPO) Quality Assurance (QA) Associate

Req #: 180033305
Location: Bangalore East, KA, IN
Job Category: Operations
Job Description:

J.P. Morgan is a leading global financial services firm, established over 200 years ago:

- We are the leader in investment banking, financial services for consumers and small

   businesses, commercial banking, financial transaction processing, and asset management.

-  We have assets of $2.5 trillion and operations worldwide

-  We operate in more than 100 markets.

-  We have more than 243,000 employees globally.


Our wholesale businesses include J.P. Morgan’s Asset Management, Commercial Banking and the Corporate & Investment Bank which provide products and services to corporations, governments, municipalities, non-profits, institutions, financial intermediaries and high-net worth individuals and families.

Our corporate functions support the entire organization and include the following functions: Accounting, Audit, Finance, Human Resources, Operations, and Technology.


J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management, and Corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Global Service Centers (GSCs) are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm’s operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions. 


JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at

GSS Third Party Oversight (TPO) Quality Assurance (QA) Associate
The TPO QA associate will work in partnership with the business lines and other relevant program stakeholders to provide guidance in the identification, assessment, management and resolution of Third Party Oversight program execution issues and control deficiencies.
  • Conduct quality assurance testing of line of business execution against firm-wide Third Party Oversight standards
  • Evaluate line of business control processes to determine their effectiveness and compliance with firm-wide standards
  • Conduct root cause analysis to determine source of business execution issues or ineffective controls
  • Partner with lines of business to determine appropriate remediation for identified issues
  • Validate effectiveness of remediation actions via discretionary quality assurance testing
  • Manage the efficient, timely entry and maintenance of documentation
  • Open to work in Night Shift - Important
  • Ability to conduct analysis and consider multiple viewpoints in order to reach the appropriate conclusions
  • Capable of interpreting TPO standards and their application when performing testing for their adherence
    Proficient in performing comprehensive due-diligence by seeking appropriate information from relevant sources when conducting testing and root cause analysis
  • Effectively ask probing questions to obtain necessary information relevant for decision making
  • Challenge and seek qualified evidence to verify statements made by stakeholders are truthful and correct
  • Demonstrate a strong sense of urgency in responding to escalated issues, rapidly changing priorities and tight deadlines
  • Comfortable thinking and working independently
Two huge plusses if the person had:
  • Prior work experience in auditing, or QA/QC testing environment, or in financial control
  • Visual basic skills that would allow them to administer our testing database and automate functions where there are efficiencies to be gained
  • Bachelor's degree in Commerce (preferable) or related fields or a Degree in Procurement & Supply Chain Management
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