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Head of Cleaning Operations - Global Real Estate

Req #: 180029510
Location: New York, NY, US
Job Category: Real Estate Finance
Job Description:

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at


JPMorgan Chase Corporate Real Estate is responsible for a worldwide occupancy portfolio of 75 million square feet across 61 countries in over 6,500 properties.


  • Oversee cleaning and janitorial maintenance, structure, and information flow across clients and global real estate team
  • Analyze and further develop operational practices for optimal efficiencies, effectiveness, productivity and practicality, while creating a culture which is innovative in its approach to solutions. Continually monitor and evaluate to ensure customer service standards are maintained, and compliance outcomes are included in all plans and goals.
  • Direct implementation of service standards to ensure delivery of quality-focused, consistent and cost effective services.
  • Work closely with Regional Managers to streamline/reduce operating expenses, while increasing labor efficiencies, competitive purchasing and vendor negotiations. Effectively and proactively manage to budget, analyzing and acting upon financial variances from plan by identifying additional cost saving strategies.
  • Establish a clear vision aligned with company values; set specific challenging and achievable objectives and action plans; motivate others to balance customer needs, budgets, and business success.
  • Oversee all day-to-day management of Union labor relations issue and grievances. Attend and resolve department of labor disputes, union hearings, grievances. Works hand in hand with union delegates to mitigate service staff issues. Coordinate responses to claims against JPMC and ensure all cases have been settled and closed in a timely fashion. Advise management as the cost implications to JPMC and how they can be mitigated.
  • Oversee and monitor to ensure all field supervisors are trained and using on a continuous basis. Manage staff to KPIs and develop reporting tool to be distributed to clients on a monthly basis, identifying deficiencies and improvement strategies.  Review all service contracts ensuring client’s expectations are met.  Develop methods to which deficiencies are addressed and improved in a timely manner with clear timely communications to clients and the related standard owner.
  • Ensure JPMC is LEED compliant where required, and assist clients with LEED certification Green Cleaning/Green Integrated Pest Management Credits.
  • Oversee installations of janitorial equipment, including but not limited to, window washing scaffold, rolling outrigger, etc.
  • Attend walk-throughs and interpret RFP's regarding manpower loading, supplies/equipment and budgeting. Participate in the technical portion of the presentation to the client/property management ensuring final product is accurate before submitting.
  • Responsible for procurement of operations consumables, including uniforms, equipment, supplies.
  • Review of building and project payrolls as required.
  • Special projects as assigned by management.
  • Responsible for the recruitment, management, training & development of Operations staff.
  • 10+ year’s relevant industry experience in commercial buildings and tenant space (i.e. specs, layout, SF) in leading and managing operations team, including customer service and provider relations, presentation and negotiation.
  • Experience in client services, staffing, developing standards, financial planning and strategy, process improvement, strategic planning, and quality management with excellent leadership skills that inspire and manage the performance of team.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
  • Familiarity with Union Collective Bargaining Agreements and dealing with union representatives a plus.
  • Familiarity with operating and maintaining janitorial equipment.
  • Confident in using all common business computer applications including Word, Excel, PowerPoint. 
  • Ability to exercise independent judgment/solid decision making skills, anticipate customer needs, service oriented, change goals and direction quickly; prioritize, self-motivated, take initiative and multitask; strong oral/written communication, provides information in a clear/concise manner; strong interpersonal skills with all levels of employees;  manage high volume workload & meet deadlines.
  • Professional demeanor and approach to employees and customers reflecting JPMC Core Values.
  • Flexibility with working after hours and weekends on short notice.
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