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Associate Client Reference Data Manager

Req #: 180007459
Location: Newark, DE, US
Job Category: Operations
Job Description:

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at



External Party Reference Data Operations (EPRD) is a utility enabling multiple lines of business across J.P. Morgan Chase to leverage consistent, high-quality party reference data. The team’s responsibilities include setting up, maintaining and off-boarding party reference data, as well as supporting targeted data quality remediation efforts. EPRD also supports the External Party Data Domain, which involves definitional and data model work.


EPRD Business Analysts (BAs) support the planning and execution of changes made to these party reference data, and partner closely with stakeholders to ensure successful implementation of tactical and strategic change efforts. Responsibilities are:


  • Drive the end-to-end adoption of change management within the EPRD utility; review, analyze, and document every aspect of new business deliverables with cross LOB stakeholders

  • Produce materials at all stages of project development lifecycle - current state process flows, business use cases, gap analyses, functional specifications, test plans and test scripts, and user training materials

  • Support Change Lead in presenting business updates and working with key stakeholders

  • Assist timely execution of project plan and provide regular updates to project stakeholders and senior EPRD management

  • Provide specific, detailed weekly active feedback and updates to Ops Management Team

  • Drive reference data analysis and illustrate findings and recommendations to management


  • College degree or equivalent work experience in Financial Services Industry
  • Excellent working knowledge of MS Suite – Excel, Word, PowerPoint, MS Access, SharePoint, Visio
  • Attention to detail and control/quality awareness; good organizational and planning skills; strong analytical skills
  • Proven collaborative abilities working with diverse global teams
  • Must be a self-starter able to work in a fast paced, results driven environment
  • Proactive approach to problem solving, taking ownership of issues and driving to solution
  • Client focused with relationship-building abilities across lines of business and levels
  • Strong influence and negotiation skills to drive process control, changes, and provide supporting rationale
  • Interpersonal skills, able to communicate effectively at all levels, internally and externally
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