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Business Resiliency Associate - Governance & Control

Req #: 180029786
Location: Jersey City, NJ, US
Job Category: Technology
Job Description:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at
The goal of the Global Business Resiliency (GBR) Team is to ensure firm wide oversight over all business resiliency.  Business resiliency focuses on ensuring that the firm can maintain key business processes, systems and support functions in the event of disruptive events. 
The GBR “Process Improvement ” function includes the quality assurance, incident management and process improvement projects.  Specific responsibilities are highlighted below:
Quality Assurance:
  • Execution of independent Quality Assurance for the across the businesses against a standardized framework
  • Syndication and review of Quality Assurance results across each business/ function to identify common issues/ themes & trends
  • Identification and implementation of Best Practices and areas for improvement
  • Relationship mgmt. with key stakeholders and regular interaction with the plan owners/ coordinators responsible
  • Develop QA training material for Resiliency Coordinator and Managers
Incident Management & Reporting:
  • Support the management and tracking on material incidents across the firm for Resiliency
  • Initiate and provide support into the after action reviews to gather information relating to incidents (ie impacts, root cause )
  • Responsible for maintaining a weekly tracker for incidents and lessons learned
  • Partner with the stakeholders to ensure action items are being remediated and maintain a status report that can be leveraged for monthly reporting into governance forums as needed
Process Improvement:
  • Provide project support in driving key initiatives for the function
  • Identify opportunities for improvement to improve efficiency and reduce risk
  • Interact with cross functional partners across GBR to gather requirements and develop solutions


  • BA (or equivalent) degree required
  • 3+ years professional business resiliency/ continuity experience, preferably in financial services
  • Certification in Business Continuity Planning preferred
  • Ability to work under demanding deadlines within a fast paced environment (e.g., during actual incidents)
  • Detail and delivery oriented, able to effectively plan and track to timeline
  • Flexible and comfortable working with multiple competing timelines/tasks
  • Strong interpersonal and influencing skills, able to work across global teams and time zones
  • Ability to communicate accurately and succinctly across management levels (written and oral) 
  • Strong MS Office skills, especially Excel, Word and PowerPoint
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