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Business Analyst Lead

Req #: 180030012
Location: Hyderabad, AP, IN
Job Category: Technology
Job Description:

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of > $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.

Global Technology Infrastructure (GTI) is the technology infrastructure organization for the firm, delivering a wide range of products and services, and partnering with all lines of business to provide high quality service delivery, exceptional project execution and financially disciplined approaches and processes in the most cost effective manner. The objective of GTI is to balance both business alignment and the centralized delivery of core products and services. GTI is designed to address the unique infrastructure needs of specific lines of business and the demand to leverage economies of scale across the


End User Services (EUS) delivers measurable business value by providing core desktop technology solutions that meet business demand while realizing cost efficiencies. EUS works with our Line of Business partners to develop standardized, resilient operating environments and implement a global technology strategy for the approximately 200,000 users that use our platforms.


The BA will identify best practices for requirements elicitation, release planning and user story mapping and/or writing. They will integrate the new processes and practices with existing. The applicant will also identify internal and external educational opportunities and providing business-focused recommendations for system improvement.


  • Essential Duties and Responsibilities: (other duties may be assigned)
  • Works directly with product owners and stakeholders to elicit their feedback on customer satisfaction items
  • Analyzes existing customer satisfaction functionality requests with the goal of making business-value base recommendations to Product Owners
  • Identify internal and external knowledge transfer opportunities and lead knowledge transfer forums
  • Elicitation and documentation of requirements
  • Clear communicator that ensures all stakeholders are aware of any issues such as changes in requirements and corresponding impacts.
  • Makes business process improvement recommendations
  • At all times ensure government and technical standards are followed
  • Understanding and participation in the SDLC to help achieve the banks strategic vision and business goals.
  • Ability to coordinate small internal projects leveraging a waterfall delivery method
  • Assist/conduct requirements training sessions and develops requirements best practices for product delivery
  • Partners with Development leads to identify opportunities for better collaboration and process  improvements
  • Develop requirement templates, tools and checklists for reuse within the wider team.
  • Build close working relationships within engineering, development and testing teams to ensure smooth transition of products and information.

Minimum Required Qualifications/Skills:


  • 5+ years in Agile/scrum business and software usability analysis
  • An understanding of agile software development practices
  • Experienced facilitator and presenter
  • Detail oriented
  • Very strong analytical skills, problem solving, and creative thinking
  • Interpersonal Skills:

- Must present themselves in a confident, professional manner and able to project an ability to handle stressful situations

with specific examples required

- Must have a sense of urgency and work well under pressure

- Must be self-motivated and be able to work independently.

- Strong interpersonal and cross departmental partnering skills

- Solid written and verbal communication skills

- Experience of working in an Agile team and understands the ceremonies and behaviors required to make this a success


Problem Solving: Must be able to identify and analyze a problem, propose solutions, and anticipate future problem areas before initiating action and implementing solutions. The BA is to collaborate with Product Owners, Managers, Developers and customer support to manage problem resolution effectively. Is proficient in, or can quickly grasp applicable business processes and functions.

Understands how and why to automate manual business processes and how to do this in a commercial setting.

Teamwork: The ability to work with supervisors and peers, keeping others informed of work status and changes that relate to their activities; and stimulating team cooperation to successfully complete the task or assignment. Demonstrate enthusiasm courtesy, adaptability, flexibility and spirit of cooperation

Candidates must be experienced in managing stakeholders at all levels of the project lifecycle, up to and including software release. Strong focus on building a quality product and the importance of testing at all stages of its development. Must have a can do attitude and see themselves as part of the team.

Customer Focus: Making customers and their needs a primary focus of one's actions.

  • Educate internal stakeholders
  • Build collaborative relationships
  • Take action to meet customer needs and concerns and set up feedback systems

Initiative and Resourcefulness: Must be a self-starter requiring minimal supervision, handle unforeseen difficulties, ability to develop new ideas and handle unusual work situations.

Communication: The ability to effectively communicate, orally and in writing, with prospective customers, customers, employees and other external audiences based on demand. Can document requirements appropriately, using industry standard techniques. Positive Attitude and Cooperation: Must

Education/Certification/License: A degree in higher education. Excellent analytical, planning and process development skills

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