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Technical Delivery Manager - Electronic Trading Infrastructure

Req #: 180024699
Location: Singapore, 01, SG
Job Category: Technology
Job Description:

Global Service Operations (GSO) is responsible for service support and delivery for JPMorgan Chase's (JPMC) Global Technology Infrastructure. Through its Global Service Desk and Infrastructure Operations Centers, GSO provides global, coordinated diagnostic and support services, while its Production Assurance and Support functions leverage and execute industry-leading infrastructure management and support processes that are designed to minimize customer outages and impacts. 


The Electronic Trading Infrastructure (ETI) team is a full service delivery team - supporting technology infrastructure design, implementation & operations - within Global Services Operations (GSO) organization, the team responsible for service support and delivery for JPMorgan Chase's Global Technology Infrastructure (GTI) team.



  • Act as liaison between the lines of business and the ETI team
  • Provide a ‘storefront’ interface/liaison for each CIB major business unit for the purpose of both technical & business oversight of ETI work requests and proposals.
  • Provide a single lead contact for each CIB major business unit to ensure front-office business strategy and application roadmaps are understood & translated into ETI service delivery.
  • Perform technical project management duties for transactional (ie short duration, low complexity) & non-transactional (ie longer duration, higher cost/complexity) efforts.
  • Liaise with Cyber, TCO, and Governance silos to ensure work requests adhere to both regulatory and compliance constraints.
  • Partner with Finance to ensure GTI and third party expenses are in line with expectations.
  • Liaise with third party vendors, ‘subcontracted’ to ETI, for infrastructure deliverables as appropriate.
  • Ensure internal ETI staff are in sync with business strategy and development roadmaps and are interacting & delivering service in an “Agile” manner.
  • Staff to allow multiple concurrent work requests for each LOB in each region, with appropriate backup personnel to ensure gapless coverage 5 days/week
  • Provide weekly JIRA updates & status reports and host weekly interactive reviews with CIB stakeholders & technical partners on a weekly basis, for all requests in the active book of work.
  • Manage and maintain a lightweight service interface that provides a ‘fire & forget’ portal for CIB demand, facilitates prioritization and tracking, and provides a direct link to fulfillment dispatch via ETI delivery silos.
  • Responsible for coaching and mentoring less experienced team members.
Requirements :
  • Strong technical background - server, OS & Linux a must (with past experience as hands-on contributor), network background a plus
  • Strong business analysis skills, understanding the business needs and processes of the client
  • Ability to provide impact assessments of future business capabilities within a suite of infrastructure solutions with limited information on scope
  • Solid grasp of project management principles, and previous project and/or program management experience
  • Project Task Estimation
  • Risk & Issue Management
  • Ensure risk and control compliance to departmental and companywide standards
  • Ensure adherence to financial controls and budget management
  • Promote client centric environment for work with teams and contributors
  • Ability to consult with others, both internally with fulfillment teams and externally with clients/customers, throughout the delivery process
  • Aptitude for developing repeatable solutions
  • Excellent analytical, problem solving, and time management skills
  • Ability to execute on various task assignments and self-prioritize.
  • Strong communication, and presentation skills
  • Proficient at conflict resolution, negotiation & partnership/influence
  • Strong teamwork and client management skills
Our Global Technology Infrastructure Group is filled with innovators who love technology as much as you do. Together, you’ll use a disciplined, innovative and cost-effective approach to deliver a wide variety of high-quality products and services. You’ll work in a stable, resilient and secure operating environment where you—and the products you deliver—will thrive.

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.


At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation.  If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.  

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