Anticipated Personal Banker - Orlando Northwest Market, FL
At JP Morgan Chase, we have an obsession for helping our customers, taking care of our employees, a strong commitment to diversity and inclusion, building relationships, and delivering extraordinary customer service. Using the latest banking solutions combined with cutting edge financial technology you’ll be front and center representing our brand, and providing superior customer service, to offer our customers the best solutions for their financial needs. If you are passionate about people, helping to improve the lives of our customers through financial solutions, education and advice, and want to join an exemplary team, then join us at JP Morgan Chase.
Do you have a passion for helping customers, building relationships and delivering extraordinary customer service? We are looking for energetic, enthusiastic people to be the face of Chase to our retail branch customers.
From a personal standpoint, you will also have the opportunity to take ownership of your career development through a variety of cross-training opportunities.
Job Description:
As a Personal Banker at Chase, you are at the forefront of delivering an exceptional customer experience. You’ll maintain long-lasting, meaningful relationships with customers, resolving customer issues, engaging them to understand their financial needs and providing thoughtful solutions that make a real difference in making their lives more convenient.
Additionally, you will be part of an organization where collaboration and partnership are of utmost importance for our clients to bank and invest when, where and how our customers want. We give access to solutions, strategies and expertise when our customers need them.
Responsibilities:
You’ll contribute significantly to the success of the branch and helping customers by:
- Engaging the client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Chase
- Having a passion for helping customers and making clients feel appreciated
- Be an advocate for our clients
- Listen carefully to the client and be willing to assists with any questions or issues the client has
- Show initiative and proactively prevent problems for our clients
- Exhibits strong customer service skills, presenting products and services while proactively educating clients on utilizing available access channels
- You will also collaborate with our partners in Chase Wealth Management, Business Banking and Home Lending to provide a seamless experience for our customers
- Opening new accounts and assisting with Teller transactions as needed
- Making their lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week
Dodd Frank and Safe Act:
This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.
In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.
Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx.
Desired Skills:
- Delivers exceptional customer experience by acting with a customer first attitude
- Ability to make personal connections, engage customers and always be courteous and professional in a team environment and proactively collaborates with others to help customers
- Exudes confidence with clients when sharing product knowledge and solutions
- Possesses drive, initiative and knowledge to provide financial options for customers using a consultative approach
- Partnering with your branch team and Specialists to connect them to experts who can help with specialized financial needs
- Strong desire and ability to influence, educate and connect customers to technology
- Operates within established risk parameters/tolerances, and meets internal/external risk and compliance obligations, including completion of required training
- Professional, thorough and organized with strong follow-up skills
- Excellent interpersonal communication skills
- Engage and partner with team members and other LOBs to offer most appropriate products
- Ability to learn products, services and procedures quickly and accurately; delivers solutions that make our One Chase products work together
- Minimum 6 months customer service experience is required
- College degree or military equivalent strongly preferred; High school degree, GED or foreign equivalent required