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CIB - Transaction Processing Specialist - Client Billing Operations, Team Member - Manila

Req #: 180033751
Location: Taguig City, 00, PH
Job Category: Operations
Job Description:
About J.P. Morgan Corporate & Investment Bank


J.P. Morgan’s Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.


Strong attention to detail is required.

• Accuracy, care and precision in working with client information are required. 

• Aim for "zero defects" or no mistakes in work processed. 

• Timely escalation of issues to management.

• Quickly understand how the billing system works and how each component impacts the client's bill.

• Understand how personal actions in the mainframe billing system impact the client's statement 

• Participates in all required training, and is able to apply learning to improve job performance. 

• Consistently follow and adhere to standard operating procedures. 

• Analyze health reports generated by the billing system.

• Use Microsoft suite of tools to perform analysis, create reports and interpret data.

• Analyze raw statistical data, and articulate those conclusions to departmental management.

• Work well with others and as an individual to accomplish work.

• Manage individual performance to ensure daily team objectives are met.

• Able to review own work and work of others to identify and correct errors and prevent impacts to customers' bills.

• Use project management skills to handle more involved tasks and ensure they are closed out completely and timely.


JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran
All application requirements (including updated resume) should be posted, submitted and completed in the JobConnect tool.  Must meet the following minimum IJP Requirements:
  • TENURE: At least 12 months in current job and process.
  • PERFORMANCE RATING: Latest Performance Management Central (PMC) rating of Meets Expectations.
  • CORRECTIVE ACTION: Not within or under the prescriptive period for suspension.
  •    PERFORMANCE IMPROVEMENT PLAN: Not in any Performance Improvement Plan (PIP).



  • Bachelor's degree in accounting, finance, or MIS is preferred.  Bachelor's degree is required.
  • 2-3 years of banking operations experience, with technical experience.
  • 1-2 years of billing operations in banking an advantage.  
  • Works collaboratively, shares information and effectively communicates with team members, departmental management and partners in Sales, Service and Product.
  • Able to prioritize work and multi-task without making errors.
  • Demonstrates analytical and problem solving abilities while possessing a mindset of accuracy and attention to detail. 
  • Process orientation with ability to understand upstream and downstream implications.
  • Strong analytical skills.
  • Able to understand billing processes and associated details. 
  • Able to review own work and the work of others to prevent errors from impacting client bills.
  • Able to understand how own work and the work of others impacts client bills.
  • Able to perform detailed research, resolve issues, close them out and follow up with the impacted partner about how matter was resolved or outcome of research.
  • Able to understand the nature of work and ask logical questions about whether or not what is being requested is what is intended.
  • Courage to ask tough questions and ensure that unintended consequences do not impact client bills.
  • Ability to apply project management methodologies to assignments is required. 
  • Strong PC and mainframe skills.
  • Requires strong computer skills including ability to analyze data from various sources, interpret various data structures, mainframe and common PC based software packages including MS Access, Excel, Word, and PowerPoint.  Familiarity with Microsoft Project is an advantage, but is not required.
  • Must be fluent in English language:  Verbal, written, and conversational.
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