J.P. Morgan’s Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Strong attention to detail is required.
• Accuracy, care and precision in working with client information are required.
• Aim for "zero defects" or no mistakes in work processed.
• Timely escalation of issues to management.
• Quickly understand how the billing system works and how each component impacts the client's bill.
• Understand how personal actions in the mainframe billing system impact the client's statement
• Participates in all required training, and is able to apply learning to improve job performance.
• Consistently follow and adhere to standard operating procedures.
• Analyze health reports generated by the billing system.
• Use Microsoft suite of tools to perform analysis, create reports and interpret data.
• Analyze raw statistical data, and articulate those conclusions to departmental management.
• Work well with others and as an individual to accomplish work.
• Manage individual performance to ensure daily team objectives are met.
• Able to review own work and work of others to identify and correct errors and prevent impacts to customers' bills.
• Use project management skills to handle more involved tasks and ensure they are closed out completely and timely.
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