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HRSD Benefits & Pension Administration

Req #: 180033608
Location: Newark, DE, US
Job Category: Corporate Staff
Job Description:

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.


Corporate Human Resources plays an integral role in designing, implementing, and managing global initiatives across the firm.  The functional areas within Corporate HR include global recruiting, training, talent and development, career management, diversity, compensation, benefits, employee relations, technology, finance and HR service delivery (HRSD). Our Human Resource professionals within these areas are among the most talented and innovative in the industry. They take a proactive approach to identifying and proposing solutions to organizational challenges, often working side by side with business managers to attract, manage and retain high-potential talent. Through a focus on continuous improvement and long-term success, Corporate HR helps refine our corporate culture, define our firm wide vision and reinforce our reputation as a world-class employer.


The Benefits/Pension Administration Senior Professional is responsible for day to day administration activities required to support Pension Plan participants and beneficiaries.  Work includes processing distribution requests, answering pension related questions, processing and updating all inbound documentation as it relates to Pension distributions.  Handling the distribution of various fulfillment items and products.  Updating employee PeopleSoft records as needed.  Scanning and indexing documentation received by Pension team.

Essential Functions:

  • Processing Answer Key and CMS cases as needed
  • Making outbound phone calls to participants as needed
  • Managing workflow to assure cases and fulfillment distributions are completed within the required SLA
  • Process data changes in PeopleSoft






  • 2-4 years relevant work experience

  • Strong organizational skills and ability to multitask

  • Strong analytical and problem solving skills

  • Ability to work independently to meet established SLAs in a fast paced environment.

  • Must be able to effectively manage through peak volume periods

  • Strong verbal and written communications skills, with proven ability to work with all levels of personnel

  • Requires attention to details and the ability to follow through and resolve outstanding issues

  • Proficient with Microsoft products; including Word and Excel

  • Must be able to maintain a high degree of confidentially

  • Must be able to work independently in a fast paced environment

  • Demonstrate initiative, be a self starter, fast learner, and team player

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