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HR Service Delivery, Project Manager, Associate

Req #: 180033350
Location: Mumbai, MH, IN
Job Category: Human Resources
Job Description:

HR Service Delivery provides a number of core services to our customers in the region (Employees, Managers and HR) covering Payroll & Payroll Accounting, support for staff Onboarding & Offboarding.


The APAC HRSD Program Management Office supports projects & initiatives across HRSD depending on the types of organizational, regulatory, legal or operational changes that our teams need to accommodate & implement.




The Project Manager role in the team will need to apply project & program management disciplines in support of various projects & initiatives in the Payroll Function. Key responsibilities will include:


·         Analyze & understand processes, SOPs, workflows & vendor recommendations in order to breakout the work into logical/ workable streams of activity.

·         Work with key stakeholders to create or modify project charters & plans for specific activity streams.

·         Define target state processes, including use of available solutions (e.g., Robotic Process Automation, other internal automation tools) and quantify the associated business case

·         Clearly define purpose, identify all roles in the governance of the project, tasks, milestones & measures of success, & build these into full scale project plans. Clearly communicate these to all impacted parties & gain agreement & sign-off where relevant.

·         Work with the HR Teams, HR Tech & other impacted areas to manage the delivery of the work streams and other change management activities - monitor projects on an ongoing basis, evaluating progress & quality, managing issue resolution & taking corrective action as necessary.

·         Track all progress & project deliverables utilizing appropriate tools; document & report status regularly to Management; create & distribute Project Scorecards/ Dashboards.

·         Manage individual workload & work of the virtual project team to deliver to agreed upon project milestones; act as a leader, providing support & a review/ escalation point.

·         Manager willing to discuss flexible work arrangements

·         Degree or equivalent

·         Minimum of 2-3 years project management experience, preferably in the Financial Services industry.

·         Experience in implementing & managing small to medium scale projects in a virtual/ distributed environment.

·         Excellent communication skills (both verbal & written) with the ability to negotiate & influence in order to gain mutual agreement as required.

·         Strong project management skills e.g. analysis, planning, reporting & escalation.

·         Strong sense of thinking out of the box - alternatives & "do what it takes to get the job done" approach.

·         Highly motivated & delivery/ results focused.

·         Demonstrated ability to manage multiple tasks & work independently as part of a small high impact team.

·         Ability to prioritize workload & adapt to changing demands

·         Able to work under strict deadlines with flexible working hours.

·         Experience implementing standards & procedures.

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