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CIB - Transaction Processing Specialist - Global Core Cash Ops, Team Lead - Manila

Req #: 180034823
Location: Taguig City, 00, PH
Job Category: Operations
Job Description:

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.


It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.


JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world.


Information about JPMorgan Chase & Co. is available at


About J.P. Morgan Corporate & Investment Bank


J.P. Morgan Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.


Position Summary


The primary responsibility of this position is to manage the day to day Operations for the Payments Processing Function. The person will in the management of the business deliverables and the team. The role/ position would also assume the responsibilities of shift manager and will report to the AVP/VP of Dollar clearing Operations. The role would involve managing a team of around 12 to 13 people. The role involves close coordination and working with other client operations sites to ensure business goals and objectives are met.


Key responsibilities


Provide overall supervision / leadership to the staff during his/ her shift operating window.

Monitor and report shift and site/ shift performance.

Review staffing and volume trends to ensure the optimal capacity plan is in place.

Foster information sharing so that continuity of data exists within the site and across the business.

Develop an environment of continuous focus on quantifiable productivity and quality.

Constant and regular review of processes and performance with focus on improving departmental competency / performance rating.

Regular reviews of procedures assuring new processes are documented.

Identify business knowledge gaps and ensure everyone has ownership of deliverables.

Constant and regular review for direct reports.  Set expectations with direct reports, regarding positive motivation and leading through accountability.

Develop and lead a team that is responsive to dynamic organizational and operational changes.

Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment.



JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran




Graduate with 4 to 7 years - Financial Operations Processing experience, with a higher vintage and strong team management experience in a similar environment.

Experience and a strong working knowledge of various aspects of International Payment Processing Operations.

Working/Expert Knowledge of SWIFTS & international payment conventions & practices is a must.

Strong Interpersonal skills to be able to communicate internally & externally and at all levels.

Excellent written & oral communication skills in English.

Proven leadership and people management skills.

Proven ability to build strong business relationships within the site and across the business.

A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.

Ability to use creative problem solving techniques to solve business issues.

An acute client focus.

Strong PC, project management, and analytical skills.

Knowledge of MS Access, Excel, PowerPoint, and Word.

Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met.


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