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Applications Support

Req #: 180035679
Location: Bangalore East, KA, IN
Job Category: Technology
Job Description:
  • Provide day-to-day technical expertise and operational support to obtain highest degrees of production stability for the Rates applications.
  • Work with Application Development (AD) teams to implement fixes and improve stability.
  • Help in defining capacity and resiliency requirement metrics and failover/BCP capabilities in partnership with business and AD to improve reliability, stability and   capacity management.
  • Help monitor and improve monitoring of the application suite and proactively fix potential issues.
  • Translate production issues into technical defects and work on defect management.
  • Manage production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners.
  • Engage with project teams through the project life, more towards go-live to ensure successful delivery.
Technical skills, knowledge and experience:
  • 4+ years’ experience in production support
  • Good analytical and problem solving skills
  • Experience in supporting trading applications will be considered as an edge
  • Working knowledge of Object Oriented Programing is a mandate. Experience in Small Talk, Python, etc. preferred
  • Working knowledge of UNIX (experience with Linux preferred)
  • Working knowledge of SQL and stored procedures
  • Strong software and business systems design, architecture, analysis, development and support skills preferred
General skills/competencies:
  • Excellent interpersonal relationship / teamwork skills
  • Excellent communication skills (verbal and written) in English, providing clear problem descriptions and resolutions
  • Proven complex problem solving/management skills and a strong eye for detail
  • Proactive individual showing eagerness to learn and a strong sense of ownership
  • Ability to handle multiple competing tasks in an ordered manner, prioritizing to ensure business deliverables are met even under stressful situations
  • Exhibit leadership behavior which supports the business and technology goals through creative thinking and strong problem management

 

 

Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You’ll develop solutions for a bank entrusted with holding $18 trillion of assets and $393 billion in deposits.  CIB provides strategic advice, raises capital, manages risk, and extends liquidity in markets spanning over 100 countries around the world.
When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world. 

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity.  We encourage professional growth and career development, and offer competitive benefits and compensation.  If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you. 
 
@2017 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran
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