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Consumer Bank and Wealth Management Regional Director - Boston, MA

Req #: 180035607
Location: Boston, MA, US
Job Category: Relationship Management/Sales
Job Description:
At JP Morgan Chase, we have an obsession for helping our customers, taking care of our employees, building relationships, and delivering extraordinary customer service. Using the latest banking solutions combined with cutting edge banking technology you’ll be front and center representing our brand, and problem solving to offer our customers the best solutions for their financial needs. If you are passionate about people, helping to improve the lives of our customers through financial solutions, education and advice, then join us at JP Morgan Chase.                                                
Regional Director Job Description 
The Regional Director plays a vital role in delivering an extraordinary customer experience. They do this by empowering our talented employees to surprise and delight our customers during each and every customer interaction.  You will be responsible for setting business and people priorities in a designated geography that drives financial results and delivers a customer obsessed experience.  The Regional Director oversees Market Directors spanning deposits, lending and investments.  In this role, you will drive the integration of deposits, lending and investments regionally, lead and build belief in the branch model and achieve key, financial metrics including year over year revenue and profit growth, deepening client acquisition and expense management. 
Responsibilities include:
  • Plays key role in Market Expansion initiative and develops/reviews new branch and market plans through a transformative lens; exhibits an entrepreneurial mind-set
  • Develops and proactively engages the community relationships across new markets
  • Serves as an ambassador for the Firm and specifically, for the evolution of the business in the region
  • Create & maintain an employee-centric culture by providing coaching, feedback mechanisms & tools that fosters employee engagement & empowerment.
  • Champions One JPMC
  • Exceptional commitment to the customer experience model to lead regional execution of delivering on our passion to meet and exceed our customer expectations and creating a customer obsession culture
  • Driving the integration of deposits, lending and investments regionally, lead and build belief in the branch model and achieve key, financial metrics including YOY revenue and profit growth, NNM, deepening, client acquisition and expense management
  • Being a visionary who influences the use of technology to meet the customers’ needs of today and the future
  • Building strategies (client service model, client segmentation strategy), and product solutions, etc. and find opportunities to deepen and grow customer relationships (affluent and other segments)
  • Creating a culture of risk and control that acts with appropriate understanding and urgency; with ultimate responsibility to safeguard our customers and business
  • Delivering on high performance standards and protect the firm and customers through adherence to policy, satisfactory audits and consistent execution of KYC and KYP
  • Standardizing and simplifying processes
  • Encouraging and supporting self-identification of issues
  • Being a culture carrier and setting a people agenda that ensures we deliver on an exceptional employee experience, with a strong commitment on the “how” we make our employees feel in every interaction.
  • Ensuring talent and performance strategies are in place to attract, retain, and develop diverse employees by Identifying and developing managers who build high performing teams
  • Setting the tone of commitment to diversity and inclusion
  • Collaborating with partners firm-wide to provide a seamless “One Chase” experience for our customers
  • Is innovative in approach with a lens to what differentiates Chase in the new market
  • Excellent strategic vision; understands the direction of the business and industry; can articulate vision to motivate and influence others
  • Ability to assess internal and external talent and build high performing teams to execute on One Chase through customer obsession
  • Knows the competition; is aware of how strategies and tactics work in the marketplace
  • Ability to improve speed to execution by operating well in an ambiguous / ever –changing environment
  • Ability to quickly  “reset” yourself and lead your team through moments of challenges and adversity
  • Innovative thinker able to drive future engagement with customers to provide exceptional experience
  • Ability to effectively lead and manage large organization remotely
  • Proven ability to lead through change to support culture of accepting missteps in order to achieve success
  • Demonstrated ability to build relationships and to proactively collaborate with all other areas of CCB
  • Ability to develop a diverse team and source and attract internal and external talent by building and maintaining personal network of contacts
  • Creates a climate in which people want to do their best; motivates and empowers others by inviting input from each person and sharing ownership and visibility
  • FINRA Series 7, 9/10 (or equivalent) and 66 (or equivalent) required within 90 days in seat, in addition to meeting FINRA continuing education requirements
  • 10+ years proven experience coaching and managing multiple layers of management and employees in the organization
  • Bachelor Degree required
  • High degree of investment services and product acumen, and keen interest in the financial markets
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