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Vendor Oversight Associate

Req #: 180030737
Location: Columbus, OH, US
Job Category: Operations
Job Description:

The Associate is accountable for managing the functions that will oversee the performance management for Mortgage Banking Subservicer program.   The Associate will be responsible for ensuring that the Subservicer program meets all Firm-wide Third Party Oversight Requirements, Servicing Standards and Regulatory Requirements.   Specifically, the associate will act as liaison between third party servicer and the Bank. Duties will monitor loan servicing activities and service level compliance.


Duties include:

  • Monitor and oversee sub servicer performance management for Mortgage Banking Subservicing program.
  • Actively partner with all affected LOBs within the Bank to review, enforce and establish governance and controls.
  • Ensure operational processes and controls are in place and that subservicer is in compliance to firm guidelines.


  • Bachelor's degree required or equivalent business experience.
  • Demonstrated ability to develop and understand performance metrics, analyze performance trends and implement changes to improve operating efficiency and organizational performance.
  • Solid understanding of audit and control processes.
  • Strong collaboration skills with internal departments in the formulation of approaches, tactics and/or plans to deliver required business results.
  • Ability to work under stringent deadlines stressing urgency to achieve monthly goals with expected quality and in accordance with required policies and procedures.
  • Strong data analytical and database management skills.
  • Strong communication and presentation skills with diverse groups and individuals.
  • Demonstrated ability to clearly convey information and ideas, to listen and respond appropriately to employees, external contacts and individuals throughout JPMC.
  • Proven ability to influence 3rd party firms and providers and hold them accountability for meeting requirements
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