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Phoenix Communications Center - Alarm Monitoring Specialist

Req #: 180033518
Location: Phoenix, AZ, US
Job Category: Admin & Facilities Services
Job Description:

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at

Global Security and Investigations protects the firm's employees and assets throughout the world. This responsibility includes the development of security and safety policies and procedures, regulatory and legislative compliance, Security guard management and alarm response, crisis management, ATM, branch and corporate building security and customer safety, physical crime investigations, workplace violence, fire and life safety, executive protection, due diligence, pre-employment screening, security operations on a global basis, fraud Investigations and cyber security.

The hours for this role will be 7:00am-3:15pm, Wednesday-Sunday.
As an Alarm Monitoring Operator you will:
  • Respond to alarm signals to ensure the protection of lives and property
  • Dispatch the police or service vendors and handle inbound calls relating to alarm system issue


    • Excellent computer skills, with the ability to navigate multiple computer systems, applications, and utilize search tools to find information
    • Ability to learn new applications quickly
    • Type 40 WPM
    • Speak, Read & Write English
    • Provide exceptional customer service
    • Ability to talk/listen on the phone while performing other duties
    • Reliable attendance
    • Flexibility to work weekends or other shifts
    • Ability to perform independently
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