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MD, Home Lending Consumer Originations Strategy Executive

Req #: 180035304_5
Location: Phoenix, AZ, US
Job Category: Product Management
Job Description:
 
Business Description:
Chase is one of the largest U.S. providers of banking, lending, treasury, wealth management and investment services. Chase serves 60 million customers, including consumers, small businesses, mid-size companies, corporations, financial institutions, nonprofits and governments. Chase’s Home Lending business is ranked No. 2 in originations and in servicing, with 7 million mortgages representing a combined balance of $1 trillion. The focus of Chase’s Home Lending business is to increase its capture of the Chase customer base by delivering a superior, differentiated experience to Chase customers.
 
Position Summary:
Design Chase’s end-state customer journey for buying or financing a home. Design Chase’s end-state operating model and processes that will differentiate Chase in the industry and deliver the end-state customer experience. Oversee transformation initiatives across channels (e.g., branches, call center, digital) and functions, including technology. Monitor outcomes and performance of the initiatives. Role will have 4-6 direct reports (including Executive Directors). Some travel may be required to work on projects at various sites throughout the United States.
 
Principal Duties and Responsibilities:
  • Developing strategy and business models for different lines of business and segments in financial services
  • Re-designing and implementing processes in mortgage originations
  • Leading complex analytics and modeling to support decision-making
  • Driving rapid change in a large organization, working with cross-functional stakeholders
  • Deeply understanding the economics and the value creation levers in mortgage business
  • Leading multiple teams focused on different priorities and working with different sets of stakeholders
  • Developing and implementing regulatory compliance initiatives
 
Core Competencies:
  • Customer Obsession: Client and customer first mentality
    • Identifies and develops best practices for working with or adding value to the customer and champions among colleagues and stakeholders
    • Proactively explores innovative approaches to add value to the customer relationship
    • Initiates and manages multiple contacts with the customer to create impact far beyond individual transactions
       
  • Innovative Leadership: Drive innovation and act as a change agent
  • Engages the motives, values and goals of individuals to achieve group commitment to drive the change effort
  • Drives change through continual strategic change initiatives
     
  • End to End Product Owner Mindset: Balance short-term delivery with long-term focus 
     
  • Dynamic People Management: Focused on developing and strengthening teams
    • Encourages the team to identify initiatives beyond original mandate and acts as a thought partner
    • Inspires high-performance teams whose positive impact spreads throughout the team and the line of business
       
  • Transformation or Disruption Enablement: Ability to adapt new strategies and lead the team to take action quickly
     
  • Market Orientation: Knows our market and current competitive landscape and understands industry trends
    • Integrates market, competition, trends and other factors to develop strategies that impact the business
       
  • Operates at Scale: Experience leading a large organization    
     
  • Culture Fit: An effective culture carrier; has grit; exemplifies highest level of ethics and integrity
 
Knowledge and Experience:
  • 10 years of management experience within the Financial and/or Mortgage industry is required
  • Strong knowledge of mortgage originations experience preferred
  • Management of a large scale, geographically dispersed business is preferred
  • Proven ability to innovate, lead and execute at all levels of management
  • Excellent written and oral communication skills
  • Bachelor’s degree or equivalent business experience; Advanced degree a plus 
  • Knowledge of capacity planning and work volume forecasting experience
  • Demonstrated ability to influence senior leaders and functional partners to adopt and sustain change
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