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Global Network Operations Center Engineer

Req #: 180006850
Location: Buenos Aires, C, AR
Job Category: Technology
Job Description:
Job Description:

Global Services Operations (GSO) is responsible for service support and delivery for JPMorgan Chase's Global Technology Infrastructure (GTI) organization. Through its Global Service Desk and Infrastructure Operations Centers, GSO provides global coordinated diagnostic and support services, while it's Production Assurance and Support functions leverage and execute industry-leading infrastructure management and support processes that are designed to minimize customer outages and impacts.

The Merchant Services Network Command Center (MS-NCC) group within the Global Network Operations Center (GNOC) is responsible for the operational support of business partner’s connectivity retail credit/transactions. The MS-NCC engineer will work in a team environment in developing and maturing the Merchant Network support service through SRE methodology and software development operations. The role is technical and requires experience in network and software development. The applicant must have or be willing to learn scripting languages (e.g. Python) required for automation development.

•    Work with developers to help automate network infrastructure support
•    Develop scripts and dashboards to improve operational efficiencies
•    Perform day-to-day management of workload and projects
•    Monitor latency, bandwidth utilization, and the general condition of the WAN; reporting on problems to the Trading teams on a real-time basis
•    Utilize tools such as Smarts, Sniffers, NetCool, NASH, Concord, SevOne, and Splunk for improved network support.
•    Perform appropriate escalations as needed to Management, SMEs and Tier 3 Network team.
•    Support post incident restoral work through approved change windows.
•    Work closely with the Operate teams to drive and coordinate a planned repair/restore and provide email status of the work.
•    Support a daily network SOD calls globally
•    Interface with global exchanges, brokers and technology vendors on infrastructure products
•    Partners with Global Services Delivery support teams for continuous Improvement on process, procedure and day to day operations.
•    Interface with Line of Business Command Centers for swift actions on critical issues, with a goal of minimizing impact and reduced MTTR.
•    Partners with Vendors for escalations and improved incident resolution MTTR
•    Identify potential automation opportunities, as well as, create and support scripts which increase operational efficiency.

•    Associates degree in Computer Science, Engineering, or equivalent Technical degree.
•    Ability to use (or learn) scripting languages such as Python, or other object oriented language like Ansible, C++, Java, etc.
•    Ability to design, code, testing and debugging skills.
•    Understanding of version and revision control practices and procedures.
•    Understanding of database design and SQL.
•    Experience working in a Linux environment.
•    Experience working in a banking, exchange or technology type environment within a global organization
•    Expertise of networking fundamentals including: network topology, VLANs, routing, global/local load balancing, firewalls, etc
•    Expert in multicast, low latency networks, and market data related technologies
•    experience in Protocol Analyzers (Endace, Apcon, Wireshark, OpNet)
•    experience in capacity management tools (Concord, SevOne)
•    experience in prioritization, process and problem analysis
•    Strong communication skills - written and verbal
•    Strong work ethic in a mission-critical 24x7 diverse environment with multiple vendor/customer relationships
•    Must be flexible, hands on and able to work in a fast paced, high pressure, client-focused and collaborative environment
•    Manage problems and follow up on incidents and write incident reports
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