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Real Estate Project Lead – Global Technology Infrastructure

Req #: 180032978
Location: New York, NY, US
Job Category: Project Management
Job Description:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at
Site Technology Services (STS) is responsible for the technology lifecycle at
corporate and retail locations.  The STS Real Estate team is responsible for programming, planning and delivery of technology on real estate initiatives and events.

The Tech Ops Lead / Project Manager role within STS Real Estate focuses on technical projects from initiation through implementation and includes planning, funding, analysis, design, scheduling, development and implementation. The Tech Ops Lead / Project Manager will drive and assure the delivery of all GTI technology solutions associated with the Real Estate Projects. The Tech Ops Lead / Project Manager partners with Global Real Estate (GRE) and Line of Business (LOB) key contacts for all projects. The Tech Ops Lead / Project Manager routinely engages with support groups within Global Technology Infrastructure (GTI) organization, including Finance, Global Network Services, End User Services, and Global Service Operations.

The ideal Tech Ops Lead / Project Manager has project management skills as well as experience with various infrastructure technologies. The Tech Ops Lead / Project Manager has experience with project management tools, the financial services industry, and end user technologies. Successful Tech Ops Leads / Project Managers are "self-starters" with a desire to learn and a passion for transformation. Relationship building at all levels of the GTI organization and across GRE is a standard part of this job.

Project Management Responsibility:
  • Management of all aspects of technology project lifecycle, including but not limited to:
    • Scope development and management.
    • Requirements gathering and finalization.
    • Design of project solution in adherence with GTI and STS standards.
    • Creation and management of project schedule in Microsoft Project or other project management application.
    • Financial budget creation and tracking.
    • Risk and issue management.
    • Regular project status reporting.
  • Engagement and management of cross-functional teams including structured cabling, data network, WIFI, desktop, Audio/Visual, telephony, and call center technology resources.
  • Ensure coordination of technology deliverables in conjunction with construction timeframes.
  • Engages, manages and tracks the status of deliverables for all resources, including internal and external (vendor) resources.
  • Communicates with key stakeholders and executive sponsor; conducts periodic briefings, develops written weekly status updates.
  • Serves as the single point of contact for project level issues and questions.
  • Responsible for technical assessment of site infrastructure requirements based on LOB requirements and GTI standards.
Process Improvement Responsibility:
  • Understands, utilizes and provides input for updates to the process documentation related to tools and processes required for project completion.
  • Leads process discussions, manage process improvement initiatives.
  • Stays current with corporate tools required for effective project management.
  • Attend training for these tools and provide feedback on enhancements and process improvements, as appropriate.
  • Serve as resource to other team members on tool functionality and utilization
    Maintains and reviews project metrics. Utilize observations to drive improvement in project lifecycle processes.
  • Manages escalations and change initiatives on project lifecycle processes.
Key Skills / Attributes:
  • Project management experience, specially related to the delivery of technology in large, new build/construction projects. Ability to manage projects that are highly visible, strategic to Firm direction or which are in trouble/off track.
  • Demonstrated experience handling high volume project workload. Proven ability to organize activities, events and teams. Solid track record keeping projects deliverables on time and within budget.
  • Leadership skills, including the ability to motivate team members to achieve excellence.
  • Analytical ability, organization and decision-making skills. Ability to develop these skills in team members.
  • Excellent written and verbal communication skills with ability to influence.
  • Independent worker. Effectively handles new direction and a changing work environment.
  • Capable of driving consensus and organizational change. Ability to gain consensus among teams and peers.
  • Change agent and creative problem solver.
Qualifications / Experience:
  • Minimum of 5 years business experience, including experience managing technical projects related to new construction.
  • College degree in related technical/business areas or equivalent work experience.
  • Proven track record of successful project management. PMP or Six Sigma certification a plus.
  • Fluency to expert level experience with Microsoft Project, Excel, PowerPoint, JIRA, business tools
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