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Strategist Business Analyst I

Req #: 180031718
Location: Mumbai, MH, IN
Job Category: Marketing/Communications
Job Description:

"J.P. Morgan is a leading global financial services firm, established over 200 years ago:

o We are the leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management.

o We have assets of $2.5 trillion and operations worldwide

o We operate in more than 100 markets.

o We have more than 243,000 employees globally.

Our wholesale businesses include J.P. Morgan’s Asset Management, Commercial Banking and the Corporate & Investment Bank which provide products and services to corporations, governments, municipalities, non-profits, institutions, financial intermediaries and high-net worth individuals and families.

Our corporate functions support the entire organization and include the following functions: Accounting, Audit, Finance, Human Resources, Operations, and Technology.

J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management, and Corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Global Service Centers (GSCs) are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm’s operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions.

The Consumer Banking Specialist is responsible for providing timely resolutions to our Consumer and Community Banking customer’s queries.  They will connect with our customers through inbound/outbound calls regarding transactions on their accounts such as payments, loans, charges/fees, interest rates, rewards and other issues."

 
About Performance Management team
Focus for the team is to transform approach for day-to-day operational performance to achieve a culture of sustained high performance and agility. Design the necessary toolkit for teams and individuals to significantly improve current productivity levels and continuously exceed targets in productivity, quality, and customer service, ultimately creating an increased shareholder value. This will be achieved through tailored feedback from leaders supported by consistently applied practices, insightful reporting and analytics, improved performance measures, and clear accountability.
 
 
Key Responsibilities
This role will be part of the Operation Analytics Concept Centre and the candidate will be working on tableau visualization
 
 The candidate will be expected to:
 
  • Designing dashboards with the use of visualization tool Tableau.
  • Use Tableau Desktop to rapidly generate impactful, interactive visualizations
  • Take the lead on the visual design for projects to ensure by using best practices and that dashboards are as usable, elegant, and informative as possible
  • Own dashboard projects from start to finish, collaborate with other team members in a dashboard advisory capacity
  • Regularly demonstrate and implement the numerous capabilities of Tableau Desktop, such as multi-source dashboards, data blending, table calculations, advanced calculated fields, advanced statistical analysis, guided analytics, custom geocoding, etc.
     
  • Exhibit thought leadership and demonstrate analytical thinking to drive insights from data
  • Identify new opportunities to bring new process improvements.
  • Communicate data findings through engaging tableau dashboard stories that are easy to understand
  • Quickly assesses the big picture in complex situations and identify what is critical
  • Analysing the data so as to identify trends and share insights.  
  • Support internal and external processes and workflows, suggest improvements based on data analysis and provide insights into the enterprise operations.
  • Work with business domain experts to identify data relevant for analysis
  • Recognizing areas for automation.
    .
  • Extract reports/ data, analyse and provide recommendations for the project undertaken
  •  
  • The candidate should have at least 6+ years of relevant experience in analysis in retail, direct marketing, or other consumer-oriented business with large customer databases and minimum of 3+ years of experience in Operations Analytics
  • Bachelor's degree in a quantitative discipline; Math, Finance, Statistics, Economics, data analytics or equivalent work/training is required; advanced degree is preferred.
  • A minimum of 3 years of experience with Tableau Software
  • Strong executive presence and ability to interact with top executives while retaining an ability to interact with all levels within the organization.
  • Proven knowledge of data visualization best practices and ability create stunning dashboards
  • Knowledge of visual design best practices and visual cognition concepts
  • Experience working with the US Retail market is a plus.
  • Experience of working with International Partners in an Offshore and Onshore model is a plus.
  • Demonstrated proficiency with Microsoft Office (Excel, PowerPoint).
  • Proficiency in critical thinking and problem solving.
  • Strong verbal and written communication skills.
  • Experience in large scale data handling.
  • Ability to guide and conduct research and drive valuable insights from data.
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