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Transaction Processing Manager (Associate) - Commercial Banking

Req #: 180034965
Location: Taguig City, 00, PH
Job Category: Operations
Job Description:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.

 

It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.

 

JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world.

 

Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/

 

We have opportunities for Transaction Processing Manager, Associate in our Commercial Banking Group.

 

The Transaction Processing Manager, Associate is a key position within the Loan Servicing Group. They are expected to deliver on the following tasks and requirements for Loan transaction processing related functions:

 

  • People management: Manage a team of 10 to 12 team members, provide coaching to individuals, conduct performance reviews and team building activities
  • Timely follow ups with the agent / customer for any notifications.
  • Ensure all the findings with in the SLA are been completed the same day.
  • Keeping track of the open items and taking appropriate action within the deadlines provided.
  • Ensure that the standard operating procedures are adhered to and are always updated.
  • Taking active participation in process improvement and automation.
  • Update the MIS/KPI on a daily, weekly or monthly basis.
  • Ensure adherence to the quality control standards that have been set for the process.
  • Escalates issues as required to the senior management

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran

Qualifications

  • Bachelors or Master’s Degree (e.g. B.COM, MBA, MCA, etc.) with 8 years of post-qualification experience with Minimum of 6 years of work experience in a Bank / Financial institution.
  • Graduates/Post Graduates in Commerce with 8 years of Commercial Loans experience preferred with knowledge in Mortgage documents
    Strong verbal & written communication.
  • Good Analytical skills and eye for details.
  • Strong problem solving skill and Decision making skill.
  • Strong interpersonal skills and customer service skill.
  • PeopleSoft literate with knowledge of MS Excel, Word, PowerPoint, Outlook
  • Ability to work under pressure and high volumes.
  • Analytical bent of mind.
  • A good eye for detail.
  • Must be able to work independently as well as in a team environment.
  • Should be detail oriented, quality conscious & multi-tasking.
  • Strong Accounting skills
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