Apply Now    

Transaction Processing Supervisor - Commercial Banking

Req #: 180033216
Location: Taguig City, 00, PH
Job Category: Operations
Job Description:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.
 
It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.
 
JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world.
 
Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/
 
We have opportunities for a Transaction Processing Supervisor in our Commercial Banking Group.
 
Primary responsibilities:

  • Drive high level of service and customer's experience with the team.
  • Support BAU and Assist the team/SME's in resolving complex queries, own escalations and operational challenges.
  • Structured process around Error tracking, Analysis, feedback and Knowledge Management.
  • Manage/support operational projects with strategic planning and drive continuous improvement efforts with the team.
  • Capacity planning, co-ordination and interpersonal skills and manage all stakeholder expectation
  • Ability to prioritize multiple tasks under pressure and ensure timely delivery of tasks.
  • Strong understanding of US banking & regulatory requirements around data security and data protection.
  • Identify issues/risks in the process and effectively manage the controls around them.

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran

Qualifications

  • Graduate in Commerce (Preferred) or Graduate in any stream with 4-7 years of experience
  • Drive for customer focus with a sense of urgency and service excellence
  • Excellent fluency in business communications - verbal and written
  • People management skills
  • Strong time management and prioritization skills.
  • Conflict management and problem solving
  • Analytical & strategic thinking
  • Ability to handle Metrics reporting for self and teams
  • Controls and innovation mindset
  • Ability to transition new work & migrations.
  • Willingness to work in any shifts and adaptive to business needs
Apply Now    
Link for schema

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Other Information

Apply Using LinkedIn

You can also apply using your LinkedIn® profile. It may save you some time because your information will be automatically transferred into our system. Just click on the LinkedIn logo when you get to the application screen and follow the directions.

Submit an Updated Résumé

During the application process, be sure you have an up-to-date copy of your Résumé, your cover letter and any other documentation you would like to submit.