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CIB- Client Instruction Capture- MOS/ Broker Facing Team- Transaction Processing Specialist- Team Leader- Manila

Req #: 180035733
Location: Taguig City, 00, PH
Job Category: Operations
Job Description:

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.


It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.


JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world.


Information about JPMorgan Chase & Co. is available at


About J.P. Morgan Corporate & Investment Bank


J.P. Morgan Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.





Investor Services Operations – CFS (Custody & Fund Services) Middle Office


Job description


J.P. Morgan is a leader in financial services, offering innovative and intelligent solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years and we keep their interests foremost in our minds at all times. This combination of product strength, intellectual capital and character sets us apart as an industry leader. J.P. Morgan is part of J.P. Morgan Chase & Co. (NYSE: JPM), a global financial services firm.


J.P. Morgan Custody provides Institutional investors access to markets worldwide for the settlement, safekeeping and asset servicing of securities, along with ancillary services such as Foreign Exchange and Liquidity Solutions. This product suite, along with our Markets business, helps us service our core client segments: Asset Managers, Asset Owners, Insurance/GSEs, Banks/Broker Dealers and Hedge Funds and Alternatives. We are committed to delivering investor solutions that help clients protect their portfolios, optimize their efficiency and maximize opportunities in diverse global markets.


The CFS Middle Office Department is responsible for ensuring all aspects of operations for clients are completed, transactions are processed on time, exceptions are resolved proactively; provide single point of contact team and subject matter expertise to the clients. Middle Office covers trade instruction capture, settlement; fail management, cash instruction capture, projections, overdrafts, asset servicing instruction capture, dividends, foreign exchange, collateral, derivatives lifecycle management and bank loans.


MOS background in UK / Manila / Bangalore & Mumbai


MOS UK provides full operational support to our Clients' transaction processing needs by ensuring all aspects of the trade lifecycle are managed end to end efficiently, within market timeframes and accurately in a controlled environment to minimise risk. MOS UK has expanded into a multi site group with Mumbai, Bangalore, Manila and Bournemouth (UK) footprint. The group is now expanding to encompass an additional Manila footprint. The primary function of those sites is to support MOS UK service delivery teams, which act as conduit with our Clients.


Teams within the MOS UK hub are: Trade Capture, Trade Settlement, Trade Matching, Cash Settlement, Cash Management, Data Control, Reconciliation, Unit Trust, Indirect Property, Derivatives, Claims, Investigations, Income and Corporate Actions.


Within the UK hub a number of these Teams act as Service Delivery Management / Client Facing functions such as Income, Corporate Actions, Reconciliation, Cash Settlement, Claims and Investigations. The core processing having been progressively migrated in Asia and other sites in the United Kingdom.


Department Description

  • Posting of Accounting entries for one of UK’s main Clients on instruction from various UK Teams and Client instruction
  • Daily management of data, input and queries
  • Daily exceptions management
  • Cash and securities trade confirmation & settlement with post-settlement reconciliation i.e. FX, MM, Fixed Income, Mutual Funds
  • Claims or fund compensation
  • Daily reporting and communication to UK
  • When required, immediate escalation to MOS UK
  • Support resiliency activity between Mumbai and UK


Job Title: MOS Transaction Processing Specialist

  • Process any cash and securities postings within SLA
  • Posting of Collateral movements
  • Process Term Deposits which have failed STP and require to be input manually
  • Cater for amendments, deletions and batch updates
  • Process Fee and Unit rebates, Short Sales and Purchases, Currency Conversions
  • Processing Interfund / Intrafund / Write Downs / Inspecies / Take On’s
  • Acting on Client instruction and internal department templates following tight SLAs
  • Process postings arising from the daily Cash Breaks: clearing the daily reconciliation breaks
  • Running reports and posting accordingly
  • Follow daily checkpoints / SLA and ensure escalation is followed when appropriate
  • Act on internal instructions to process Hedge Fund Sweeps / Cumulative Balances
  • Spread a pro-active attitude towards change within the Team
  • Remediation of breaches and errors, and management of EF&L events within agreed targets

Service Delivery Management

  • Operational coordination across multiple sites: primarily Mumbai and UK. Some interaction with Bangalore may be required
  • Enhance the quality and risk culture by ensuring proper management of daily production control and risk management tools
  • Act as point of contact for MOS UK and stakeholders, and escalations impacting services to MOS UK Clients
  • Delivery and monitoring of effective MIS tools and reporting to enable best practice production management
  • Support ongoing resiliency strategy and testing
  • Assist and support MOS global team in any Client, Internal or Technology change


JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran


Candidate Qualifications & Profile


Core Abilities

  • Excellent prior custody & fund services, markets or prime brokerage operational experience along with managing staff
  • Ability to work closely with business partners and interact with all staff levels
  • Ability to be flexible, follow tight deadlines, organize and prioritize work
  • Experience of working on large scale, multi-stream programs
  • Strategic thinking coupled with practical execution
  • Strong analytical and problem solving skills including taking the initiative to drive change and enhance controls
  • Ability to manage through a changing business landscape
  • Candidate must have a control focused agenda, and a thorough understanding of program/project risk
  • Anticipate issues and aggressively drive initiatives to ensure results
  • Self-starter and ability to learn quickly


People and Communication

  • Strong oral and written communication and presentation skills including the ability to communicate strategic messages clearly and consistently with the team, making linkages to individual goals and accomplishments
  • Strong relationship management and partnership with a large array of constituents; ability to manage by influence to promote change
  • Leadership with proven ability to manage by influence to promote change
  • Proactive in identifying and escalating issues


Business and Subject Matter Knowledge

  • Strong financial markets product knowledge and understanding of the transaction lifecycle in Custody and/or
  • Subject matter expertise in Equities, Fixed Income, FX, Collateral, Derivatives


Education and Certifications

·         Bachelor's Degree required or equivalent

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