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CIB - Operations Manager - Vice President

Req #: 180036699
Location: Mumbai, MH, IN
Job Category: Operations
Job Description:

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co.a is available at

The candidate will have to manage a team of 30 providing service and clearing services in a 24 X 5 environment, supporting Global Core Cash Management Operations encompassing Asia, EMEA and WHEM regions.  The candidate will have a direct reporting line into the Vice President/ED -Mumbai and will be directly responsible for the day to day operations, including Cash Position Management & Interest Analysis team.  The candidate will be responsible for understanding the key metrics and risk components within drive each LOB and manage the team to meet the financial goals and objectives put forth by these LOB’s, while partnering globally with the regions where the business operations are located.  The candidate will be responsible for maintaining staff and budget requirements.
Key Responsibilities would include:-
  • Responsible for meeting client deliverables with a high level of timeliness and accuracy.
  • Develop an environment of continuous focus on quantifiable productivity and quality.
  • Constant and regular review of processes and performance with focus on improving departmental competency / performance rating.
  • Regular reviews of procedures assuring new processes are documented.
  • Identify business knowledge gaps and ensure everyone has ownership of deliverables
  • Interact with global location managers in an effective and professional manner. 
  • Monitors all relevant Management Information System data ensuring all issues have been resolved expediently.
  • Constant and regular review for direct reports.  Set expectations with direct reports, regarding positive motivation and leading through accountability. 
  • Develop and lead a team that is responsive to dynamic organizational and operational changes
  • Responsible for overall Performance Management and Talent Review process. 
    • Masters Degree (e.g. CA, ICWA, and MBA) with 8 years of post qualification experience or Graduate with Minimum 10 years of work experience in a financial institution. Should have the experience of managing a team of over 30-40 employees.
    • Working knowledge of various aspects of International Payment Processing Operations.
    • Working/Expert Knowledge of SWIFTS & international payment conventions & practices is a must.
    • Strong Interpersonal skills to be able to communicate internally & externally and at all levels.
    • Excellent written & oral communication skills in English.
    • Proven leadership and people management skills.
    • Proven ability to build strong business relationships within the site and across the business. 
    • A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
    • Ability to use creative problem solving techniques to solve business issues. 
    • An acute client focus.
    • Strong PC, project management, and analytical skills. 
    • Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met.
    • Project Management/ Implementation experience would be a plus. 
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