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CIB - Transaction Processing Specialist - WHEM Investigations, Senior Team Member - Manila

Req #: 180032689
Location: Taguig City, 00, PH
Job Category: Operations
Job Description:

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.

It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.
JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world.
Information about JPMorgan Chase & Co. is available at
About J.P. Morgan Corporate & Investment Bank
J.P. Morgan Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

WHEM Investigations - Transaction Processing Specialist


  1. Ensure investigations and transactions are processed in accordance with documented procedures in QMS.
  2. Undertakes various functions within the team/unit; ensures all relevant deadlines and stipulated controls are met. Ensure that currency cut offs are met and urgent clients/cases are prioritized.
  3. Ensure that high value transactions are stratified according to the guidelines. 
  4. Perform routine inquiries and research.
  5. Process complex non-routine transactions, performing investigations and repairs.
  6. Analyze information to determine accuracy and completeness of data.
  7. Ensure risk and escalation procedures are adhered to at all times.
  8. Identify opportunities for improving process flow and quality as seen by clients and other interfacing units.
  9. Participate in the rotation of functions within the group ensuring no degradation of work flows.
  10. Assist in the training/education of other members in job functions/procedures relating to the unit.
  11. Process any required back-up tasks relating to production, identifying ways to improve current work practices.
  12. Undertakes a decision making role which requires sound working knowledge of the bank’s operating risk policy and controls environment.
  13. To be instrumental in identifying system faults/enhancements and be involved in any system implementations from a user viewpoint. May assists on project as a member of a wider project team, providing added value as required.
  14. Know the team’s Business Continuity Plan.
  15. Customer focused, delivers consistently high level of service.



JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran

  1. Keen understanding of cut - offs, involved risks and ability to prioritize and redistribute the work loads within the team.
  2. Strong Interpersonal skills to be able to communicate internally & externally and at all levels.
  3. Excellent written & oral communication skills in English.
  4. Proven leadership and people management skills.
  5. A proactive approach to problem solving, taking ownership of issues and having the determination to follow through.
  6. Ability to use creative problem solving techniques to solve business issues.
  7. Strong PC and analytical skills.
  8. Working knowledge of Microsoft Office applications.
  9. Customer focus.
  10. Prioritization and Planning
  11. Quality Orientation
  12. Partnership
  13. Teamwork
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