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CB - Mexico Client On Boarding - Associate , based in Ciudad de Mexico

Req #: 180036996
Location: México, DIF, MX
Job Category: Operations
Job Description:
The CBCO organization is seeking an International Onboarding Lead (IOL) who will have global responsibility for the international onboarding for Commercial Banking clients. Helping our clients expand their business into international markets is a strategic opportunity for Commercial Banking and the initial onboarding experience sets the tone. The IOL will work directly with the client and the coverage team to determine the best approach to onboard the client’s business to the CB products and services, including completion of our Due Diligence process.
Core Responsibilities:
  • Single point of contact that provides overall ownership of the client experience and satisfaction during the international onboarding process
  • Responsible for  the prioritization of new Local Due Diligence requests  and manages a portfolio of non-complex clients
  • Manages single jurisdiction account opening and/or non-complex incremental requests
  • Responsible for informational (translation requests/doc purchasing) adhoc  inquiries
  • Effectively manage client and partner relationships & expectations
  • Demonstrated understanding of AML/KYC and Implementation process
  • Identify and escalate risk & issues and drive to closure
  • Establish clear expectations and understanding of timelines and client responsibility versus IOL.
  • Ability to develop an implementation plan and execute the deliverables
  • Demonstrate creative problem solving and solid decision making
  • Proactive identification, escalation and ownership of risk controls
  • Provide subject matter expertise for international regulatory requirements, products, documentation and services
  • Own and drive transparency, escalation, and resolution of issues for non-complex openings
  • Manage all onboarding activities through heavy phone work with external clients and internal business partners for non-complex onboarding


Required Qualifications: 
  • 3 Years or more relevant business experience, including client facing or business support roles
  • Ability to soundly execute quantitative and qualitative analysis and draw salient conclusions
  • Strong organizational skills both personally and across working team to meet deadlines in a fast paced environment
  • Strong interactive personal skills and ability to influence others for positive results
  • Excellent written and verbal communication ability, especially via phone or e-mail channels
  • Adaptable to a changing, dynamic work environment
  • Excellent verbal and written communication ability in English and Spanish, especially via phone or e-mail channels
  • Proven ability to successfully manage conflict
Preferred Qualifications: 
  • BA/BS Degree
  • Experience with Mexico Know Your Customer/regulatory requirements
  • Global Cash Management experience
  • Strong client focus and the ability to partner with various internal groups and client coverage
  • Independent, self-motivated with an ability to adapt and be flexible in a team environment
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