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Merchant Services - Sr. Program Manager, VP

Req #: 180038131_1
Location: Tampa, FL, US
Job Category: Project Management
Job Description:
JPMorgan Chase & Co. is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. JPMC serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone.   For more information, go to
Merchant Services is the global payment processing business for JPMorgan Chase & Co.   Merchant Services is the world’s leading merchant acquirer with over $1 trillion in annual transaction volume in 2016. ChaseNet is a customized closed-loop proprietary payments platform, and Chase Pay is the firm’s new digital wallet that makes mobile transactions simple, safe and rewarding.  Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.
As a part of our innovation and strategic expansion initiative, the Sr. Program Manager will focus on the management of program resources, key deliverables, business case, dependencies, milestones, risk and issues, governance, and progress reporting in an Agile/Hybrid environment. 
  • Drive program execution to deliver business values and desired outcome
  • Lead teams to develop and implement actionable solutions and remove impediments
  • Prepare the business and operations for change and accelerate adoption
  • Partner with product owners, agile teams, and other stakeholders to define and manage program key milestones and dependencies
  • Partner with business, operations, risk and control functions, and other stakeholders, to ensure change readiness prior to launch
  • Manage dependencies with other programs, lines of business, and external parties
  • Identify, manage and resolve program risks, issues, actions/deliverables
  • Manage program governance and operating cadence
  • Prepare program progress reporting including key performance metrics
  • Prepare and retain program artifacts to comply with risk and control requirements
  • May lead/manage one or more Project Managers
  • Bachelor's degree required
  • 5 or more years of relevant experience in managing business, information technology and/or other large scale transformation programs
  • Payment industry experience strongly preferred
  • Experience in management consulting preferred
  • Ability to work on cross-functional teams in a high-paced, Agile/Hybrid work environment
  • Ability to work independently and create goals and vision for delivery in ambiguous or new situations
  • Demonstrated strong leadership and insightful analytical skills
  • Ability to problem-solve and clearly articulate objectives and the required path(s) to implement new process/program
  • Exceptional communication skills, both oral and written, with desire of using both in collaboration with potential partners and internal stakeholders
  • Excellent influencing-without-authority skills
  • Sense of urgency with disposition to execute and a demonstrated career of successful program implementations
  • Demonstrated experience in driving strategy within a large multi-segment organization, preferably in the payments or banking industry
  • Proven exceptional relationship building skills inside and outside the organization
  • Proven experience in working across departments, lines of business within large organizations
  • Experience with managing programs in an Agile/Hybrid environment required
  • PMP or Agile certification is preferred
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