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Operations Manager - Wholesale Lending Services | Newark, DE

Req #: 180038796
Location: Newark, DE, US
Job Category: Operations
Job Description:
General Summary:
This position is responsible for providing leadership to a team of Account Managers performing a variety of functions to facilitate the closing, quality control and processing of syndicated, non-syndicated and bilateral deals, facilities and loans.
 
Essential Responsibilities:
· Manage a team of 8-10 professional level staff who are responsible for Transaction Processing and Client support.  
· Manage the professional development of staff through effective leadership by providing coaching and feedback, performance appraisals, training, promotion compensation recommendation
· Responsible for planning and implementation of the department’s objectives
· Ensure all delegated transactions are completed and approved in a timely manner adhering to required guidelines
· Ensure new deals, amendments and restructures, as scheduled in the pipeline report or otherwise, are assigned and proceeding on schedule
· Assigning new clients to the respective Account Manager and Backup Account Manager
· Manage the complexity, volume and activity of account managers’ portfolios
· Responsible for resolving escalation items received from the Account Managers
· Manage and monitor all exception reporting including nostros and past dues escalating appropriately
· Ensure proper controls are in place and updated accordingly minimizing operating risk
· New processes and enhancements: identify, develop, document, communicate and train
· Attend KPI and other management meetings to discuss exceptions
· Client, Lender, and Banker relationship management
· Manage the professional development of staff through effective leadership by providing coaching and feedback, performance appraisals, training, promotion compensation recommendation
· Actively participate in Global Loan initiatives working with other managers to identify system enhancements and other processes impacting Global Loan Ops
· Identify and manage various projects
Minimum Requirements:
  • Undergraduate degree is preferred but directly related job and industry experience can be accepted as a substitute
  • Experience in a managerial role within the Financial Services Industry strongly preferred
  • Experience in reading & interpreting credit agreements and legal loan documentation preferred
  • Must be highly organized with the ability to manage a variety of tasks
  • Excellent communications skills, oral and written
  • Strong interpersonal/client servicing skills
  • Strong analytical, problem solving and judgment skills
  • Working knowledge of syndicate and related systems
  • General accounting knowledge
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