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ETF Operations Analyst

Req #: 180038269
Location: Boston, MA, US
Job Category: Operations
Job Description:
JPMorgan offers a market-leading, comprehensive suite of services to help clients launch and service ETFs.  Our integrated offering includes global custody, fund accounting and administration, transfer agency, and basket settlement services to help clients mitigate risk, enhance returns, and increase efficiency.  We leverage global, firm-wide resources to provide assistance in launching new and innovative fund structures while engaging our clients through a consultative process.  
The qualified candidate will be part of our growing ETF Operations team responsible for providing dedicated ETF support for the product.
Specific Responsibilities Include:
  • Managing the settlement of Primary and Secondary Market ETF order and trading activity
  • Building relationships with J.P. Morgan’s ETF Clients and Internal Service Partners
  • Research client inquiries regarding trade and settlement activities
  • Work through settlement discrepancies with brokers in the US and across the world
  • Oversee management reporting and efficiency metrics
  • Manage incoming/outgoing collateral on ETF orders
  • Perform failed trade reporting and resolutions as necessary
  • Monitor incoming cash receipts on ETF orders
  • Support new business initiatives for the department


Essential Skills and Criteria:
  • Adaptability to a fast paced, consistently changing environment
  • Strong communication, interpersonal and client service skills
  • Strong problem solving and trouble shooting ability
  • Ability to complete multiple tasks accurately and in a timely manner
  • Ability to react to high pressure situations in a professional manner
  • Ability to work independently and in a team environment
  • Ability to identify control risk issues
  • Basic securities knowledge helpful
  • Strong reconciliation and problem solving skills
  • Self starter with strong initiative
  • Results/detail oriented
  • 0-3 years previous experience in Financial Services Industry, specifically market settlements
  • Strong Microsoft Excel skills
  • Bachelors' Degree - Accounting, Finance, Economics, Business Management, or related field
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