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CORP - Help Desk Technician - Intern

Req #: 180039459
Location: Bogota, DC, CO
Job Category: Technology
Job Description:

The help desk technician will be responsible to:

  • Deliver quality customer service to internal customers by providing them with a single point of contact to report problems and make inquiries.
  • Respond to calls to the help desk, logging all calls and tracking them through to resolution.
  • Conduct 1st level problem determination with the customer, using documented procedures and available tools.
  • Provide field support to fix problems related to PCs, applications and voice and network connectivity.
  • Execute thorough 1st-level problem determination, resolving as many issues as possible with a team goal of 80%-95% immediate resolution.
  • Record problem information and keep them updated as to status.
  • Escalate problems as necessary,
  • Install and configure all PC hardware and software.
  • Execute regular maintenance, upgrades and other housekeeping tasks.
  • Perform start of day functions, verify Market Data and Trading Systems,
  • Run end of day activities, batches, backups,
  • Perform inventory control and license control,
  • Stay current and adhere to established policies, procedures and documentation.
  • Work with senior GTI staff members, prepare reports, etc. 
  • Work experience in configuring, maintaining and troubleshooting problems with day-to-day operating environments and customer applications. Experience using troubleshooting tools and procedures.
  • Strong dedication to quality Customer Service and a working knowledge of enterprise-wide service-delivery procedures.
  • Ability to learn and apply technical information in a fast-paced, demanding work environment
  • Strong verbal and written interpersonal and communication skills.
  • Strong Telephone etiquette skills and an ability to deal effectively with customers at all levels, peers, vendors, and management.
  • Bilingual, Spanish 100%,  English at least 70%
  • Good initiative and assertiveness
  • Strong teamwork attitude.
  • Effective listening skills
  • Must have extensive experience with Microsoft Active Directory, Microsoft desktop applications and Outlook.
  • Strong knowledge of LAN and WAN network.
  • Ability to follow policies and procedures; attention to detail
  • Self-motivation and organization
  • Technical career or equivalent
  • Must be able to provide after hours and weekend support as needed.
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