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Application Support Engineer

Req #: 180029247
Location: Singapore, 01, SG
Job Category: Technology
Job Description:
  • Environment Build and setup Standard Operating Environment
  • Ensure IT infrastructure readiness, health, availability, connectivity with other interfaced platforms.
  • Validate and Test the Configurable Items within the environment including cross impacted & Baseline configurations
  • Operations level oversight and sustain/control the environment to meet testing requirements
  • Coordinate and guide AD teams to define, document and baseline the configurable items
  • Act as interface / bridge / champion between various IT support teams to leverage service benefits
  • Knowledge of Configuration Management methodologies and ability to automate Configuration Management process
  • Act as Environment consultant to internal and external customers like AD, QA, UA, Ops, PS teams
  • Day to day oversight to ensure adherence of Change Management processes, policies, and procedures
  • Support ITSM, EURC, RSAM, ITPAM initiation and ensure appropriate communication and approvals are received within agreed timeframes
  • Drive efficiency improvement initiatives, DNS remediation, Trouble shooting, System Patching, Access permission, SSL certificate, ssh, scp etc.
  • Document comprehensive impact and change collision assessments to facilitate the approval process

Qualifications:

  • Experience with facilitation and enforcement of procedures and processes across multiple teams and diverse geographic locations
  • Ability to articulate and communicate technical information & non-technical info conversion to technical terms
  • Well organized and able to interact professionally with all levels within and outside the company
  • Basic understanding of configurable items of database (oracle)
  • Good knowledge preferred in Linux servers, storage devices, performance monitoring, server and database maintenance
  • Technical skills
  • Good understanding on infrastructure applications such as Unix/Linux, WebSphere, Tomcat, Apache, MQ, NDM, SFTP.
  • Good understanding on UNIX & UNIX shell script.
  • Basic Oracle DB knowledge
  • Understanding of server hardware configuration and specification
  • Familiarity of Virtualized environment
  • Understanding of shared file systems including NAS, SAN
  • Good communication skill and experience to work with engineers around the globe.
  • ITIL Framework awareness
  • Ability to automate.
  • Usage of Python scripts

 

Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You’ll develop solutions for a bank entrusted with holding $18 trillion of assets and $393 billion in deposits.  CIB provides strategic advice, raises capital, manages risk, and extends liquidity in markets spanning over 100 countries around the world.

 

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world. 

 

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity.  We encourage professional growth and career development, and offer competitive benefits and compensation.  If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you. 

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