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Business Analyst II

Req #: 160104404_1
Location: San Antonio, TX, US
Job Category: Technology
Job Description:
As part of the Operations Infrastructure Reporting Team for Consumer and Community Banking (CCB), you will manage the design, development and implementation of reporting, automation and data solutions for the CCB Reporting and Analytics Center of Excellence.
The position will serve as the development team point of contact and will apply knowledge of systems functionality and data attributes in the process of developing appropriate requirements/reporting designs and solutions. Position responsibilities are performed within established development deadlines and pursuant to control requirements and process protocol. The position will work with all levels of management and other analysts on a daily basis to perform their job duties.
Principle Responsibilities and Core Competencies:
  • Responsible for developing and maintaining analytical reports and metrics using SQL, SSRS, or equivalent reporting tools to assist the business in meeting operational objectives. 
  • Partner with process owners to determine and refine reporting and analysis requirements.
  • Develop, test and implement daily, weekly, monthly, and ad hoc reports that enable data driven business decisions. 
  • Analyze and recommend improvements for the Consumer and Community Banking Call Center and Workforce management performance.
  • Write and maintain data requests and/or queries to support the business
  • Design, develop, and document reporting requirements as defined by the business
  • Participate in project activities including prioritizing, developing schedules, determining resources, preparing plans, data and documentation, and resolving issues
  • The ability to self-organize and multi-task is critical.
  • Collaborate with management and staff in the development and implementation of all projects and/or initiatives related to operational goals and/or process improvement directives.
  • Ability to adhere to internal policies, procedures and controls. 


  • Bachelor's degree or equivalent in Business, Finance, Computer Science or related degree or the combination of equivalent work experience required. 
  • A minimum of 5 years’ experience with SQL development languages.
  • A minimum of 3 years’ experience with SSRS or other Business Intelligence tool.
  • Advanced knowledge of call center or customer service data. 
  • Advanced analytical and quantitative skills with ability to recommend decisions based upon analytical data. 
  • Strong presentation and problem solving skills. 
  • Ability to interact with business users including management and translate business requirements into technical solutions
  • Ability to be flexible, follow tight deadlines, organize and prioritize work
  • 5 plus years of prior experience in financial services preferred.
  • Understanding of the SDLC from analysis of specifications to formulating a project plan to deliver timely, efficient results. 
  • Strong written and verbal communication skills.
  • Strong time management and organizational skills.
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