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Team Leader

Req #: 170059966
Location: Bangalore East, KA, IN
Job Category: Operations
Job Description:
• Drive highest level of customer service and ensure escalations are quickly resolved with emphasis on fixing root cause to prevent recurrence.
• Consistently meet the Process SLAs and KPIs.
• Manage E2E escalations with ease involving communication with clients, auditors and internal stakeholders.
• Support BAU, resolve complex queries.
• Structured process around Error tracking, Analysis, feedback and Knowledge Management.
• Ensure adequate Backups are maintained for each function/person.
• Manage/ support operational projects
• Strategic planning, co-ordination and initiative driven characteristics.

Graduate in Commerce (Prefered) or Graduate in any stream                      5 to 8 Years


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