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HR Service Delivery Payroll Data Operations Analytics Manager, Vice President

Req #: 170069970
Location: Newark, DE, US
Job Category: Accounting/Finance/Audit/Risk
Job Description:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at
Corporate Human Resources plays an integral role in designing, implementing, and managing global initiatives across the firm.  The functional areas within Corporate HR include global Recruiting, Training, Talent and Development, Career Management, Diversity, Compensation, Benefits, Employee Relations, Technology, Finance and HR Service Delivery ( HRSD). Our Human Resource professionals within these areas are among the most talented and innovative in the industry. They take a proactive approach to identifying and proposing solutions to organizational challenges, often working side by side with business managers to attract, manage and retain high-potential talent. Through a focus on continuous improvement and long-term success, Corporate HR helps refine our corporate culture, define our firm wide vision and reinforce our reputation as a world-class employer.

Human Resources Service Delivery (HRSD) is a best-in-class, global HR service delivery organization of over 800 people, servicing the entire population of JPMC, currently totaling over 250,000 employees worldwide in over 60 countries. HRSD provides vital services in the areas of Payroll, HR Call Center (accessHR), Employee On and Off Boarding, Data Management, Benefits Administration and Project Management.  HRSD supports the firm in achieving its strategic priorities by leveraging its core principles of superior employee experience, operational excellence, efficient global coverage and a commitment to its people.


The Payroll Data Operations Analytics Manager will report to the Head of North America Payroll and will be responsible to inform, influence and improve operations by leveraging the convergence of data, process, and technology.  This includes, but is not limited to the following:


  • Create and lead the Payroll Analytics function to ensure accurate data, inform business performance, data-based-decision making, strategic future for informatics, influence technology and develop end-to-end continuous process improvement

  • Inform and enhance operational performance and effectiveness with data

  • Implement new and evolve existing KPIs, metrics, dashboards, capacity and business process inventory; evaluate business performance, and timely distribution to leadership

  • Design and implement methodologies for root cause analysis, conduct impact analyses, and utilize problem solving methodologies to identify areas for corrective action and process improvements; using tools that include data analytics best practices, process reviews, system development, and quality/audits

  • Using data, manage and prioritize continuous process improvement and operational excellence by reporting of operational performance, system performance, process performance, and quality metrics across NA Payroll and HRSD

  • Lead project teams and coordinate activities required to implement initiatives resulting from analytics and process excellence outputs

  • Mentor, develop personnel and create culture of process analytics, process excellence, continuous improvement, audit readiness, and collaboration within HR, and with partners in Finance and Technology drive and embed a culture of data driven analytical decision making across the business




  • 7+ years of progressive data analysis, process improvement and technology exposure within large organizations –  preferably in operations, finance, engineering, people analytics, or similar analytic fields
  • Proven mastery of business analysis, data sourcing, planning - Work with key stakeholders to identify best practices for service delivery and performance monitoring
  • Experience with data mining and reporting tools (i.e. MSAccess, Essbase, Cognos) and/or SQL based technologies such as Microsoft SQL Server, Oracle, MySQL etc.; able to write complex data queries
  • Confident with database design, documenting data quality, and defining plan to improve data quality
  • Bias for action and passion for rolling up sleeves and doing what it takes to “get it done”
  • Experienced in identifying and mitigating operational risk through effective controls
  • Problem solver and innovator with strong project management skills
  • Outstanding work ethic with a high degree of confidentiality
  • Excellent communication, interpersonal, relationship and consensus building skills with the ability to influence at all levels of the organization; effectively gains agreement and consensus for ideas
  • Able to manage competing priorities in a fast paced environment, and work effectively in a multicultural and international environment
  • Successful achieving results in a matrix reporting relationship, and across multi-level peers and teams
  • Fiscal management skills to ensure that financial controls are in place







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