The Consumer and Community Banking Technology Production Management organization provides Chase customers a great customer experience “so they can” reach their goals and enjoy the meaningful moments in their lives. This organization is accountable for maintaining an “always available” production environment for all of our Chase businesses, including chase.com, retail branches, lending, customer service and support, and back office processes. This organization is responsible for over 50 million customer’s technology experience and over 3,000 software applications. This is a newly formed organization, which will be comprised of over 1,000 technical support and Management personnel working 24 x 7 across the globe to support our internal and external customers.
The CCB Mission Control Executive Director will be thought-leader, critical in supporting our market leading position by ensuring a consistent, always available customer experience. The successful candidate will be a key to delivering new market capability and delivering seamless experience changes to our customers in a real time environment. This position is global in reach, working with teams across the US, Singapore and India. Our organization is highly innovative, and technologies we rely upon are ever changing. Our teams are agile in nature, and are rapidly taking on new capabilities, tools and methods including Automation, DevOps, Continuous Integration and Cloud. Successful candidates will demonstrate technical acumen across a broad reach of technologies, and have the proven ability to adapt to an ever changing environment. The Director will be responsible for developing and operating a best in class mission control Applications Operations Team for the CCB line of business technology production environment.
The position will:
Ø Lead a team of approximately 50-80+ resources
Ø Champion the adoption of a DevOps mindset for the creation of an integrated Mission Control, with close collaboration across CCB production management.
Ø Identify and plan for the transition of remaining Application Operations activity still residing within the business and AD communities.
Ø Be a key contributor to building the production organization and transforming the environment from a distributed, LOB aligned function to a consolidated CCB function
This position will be responsible for Mission Control Application Operations production support functions across the CCB portfolio. This includes:
Superior IT organizational management, talent management and relationship building skills, given extensive interfacing required with both senior members of the CCB business as well as IT executive management. Hands on manager, who can drive change, influence and lead across business and technology. Significant experience managing an end to end technology environment, including experience with software, hardware, desktop, utilities, and other infrastructure components. Proven experience delivering strategic IT programs, preferably in a DevOps, Cloud and Agile delivery environment.
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