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Property Operations Manager (VP) - Global Real Estate

Req #: 170059274
Location: Taguig City, 00, PH
Job Category: Real Estate Finance
Job Description:
Company Overview
JPMorgan Chase & Co. (NYSE:JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.
It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.
JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world.
Information about JPMorgan Chase & Co. is available at
We have an opportunity for a Vice President for Engineering Operations & Property Manager under our Global Real Estate (GRE) group.
General Job Responsibility
This role will provide senior level effective property and engineering operations management of the Philippine premises by working closely with our service providers (JLL and CBRE) so that the properties are proactively maintained.
Further, the role will develop strong connectivity to the lines of business, service providers, JPM business partners and the GRE regional team to ensure alignment with the GRE and the firm’s objectives of ensuring best in class service delivery.
Key Responsibilities
Strategy - Support the Location Manager in the development and execution of Philippines related real estate and facilities strategies.
Client Management - Develop and maintain strong client relationships with the country leaders and LOB’s translating to a trusted advisor to the business. Anticipate client needs and recommend appropriate solutions. Ensure clients are consistently informed of progress towards meeting agreed objectives.
Property Operations - In coordination with the Location Manager and working in partnership with the property and engineering service provider ensure that best in class services are provided at all sites whilst developing new cost effective techniques that maximize resources and spend. These services include but are not limited to:
  • Centralized call center/helpdesk (Facilities Direct);
  • Housekeeping to an appropriate standard;
  • Vendor management including TPO and contracts;
  • Logistical support (churn and move management);
  • Minor construction works;
  • Repairs and maintenance program;
  • Energy and sustainability program to meet consumption targets;
  • Effective and timely reporting on FM related matters including energy
  • usage, vacancy and EHS incorporating incident review; and
  • Compliance with all regulatory and statutory regulations.
Engineering Operations - Work in partnership with the engineering vendor (JLL), local and regional Engineering teams to ensure critical systems are adequately monitored and maintained to minimize the risk of any failure causing an impact on the ability of the business to operate. This will be achieved through the:
  • Development of a preventative maintenance program for each site;
  • Monitoring of reactive maintenance tasks to ensure they are completed in a timely manner;
  • Periodic inspection of all sites;
  • Overseeing of emergency trouble shooting and repairs including incident reports (root cause analysis);
  • ITSM change management and REPAC escalation system;
  • Checking to ensure the Landlords base build plant and equipment maintenance and statutory obligations have been met.
Financials - In partnership with the GRE local and regional Finance team:
  • Ensure annual plans for each property are consistent with the long term plans for the asset
  • Participate in the development of the budget for each property and monitor financial results.
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran
Minimum Qualifications
  • A senior managerial role in the real estate industry minimum 5 years.
  • Experience working with multinational companies is preferable.
  • Property Management and/or Engineering background.
  • University degree preferable.
  • Effective leadership, communication and collaborative skills.
  • Experience in managing people and building relationships.
  • Excellent planning and programming skills.
  • Good understanding of financials.

Additional Qualifications


Personal skills
  • Have a strong customer and service delivery focus.
  • Able to create support people networks.
  • Positive, proactive and responsive.
  • A good all-around communicator. Proficiency in English is a must.
  • A creative, lateral thinker, open to new ideas, and able to adopt and implement changes effectively.
  • Able to create an atmosphere within the department that is conducive to change.
  • Have a high ethical standard.
  • Personal credibility is very important.
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