JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.
Consumer & Community Banking, the firm’s largest Line of Business, serves nearly 66 million consumers and 4 million small businesses with a broad range of financial services including: personal banking, small business lending, mortgages, credit cards, merchant payments and auto financing. JPMorgan Chase & Co. continues to make investments aimed at increasing Consumer & Community Banking’s position in the marketplace.
Consumer & Community Banking offers an intriguing array of career opportunities within its well-established business units and support functions. Consumer & Community Banking’s unwavering commitment to attract, train, develop, and retain the best talent is on constant display within its highly-visible Oversight & Control organization. Oversight & Control’s primary focus is to ensure Consumer & Community Banking has a sustainable end-to-end control environment that identifies, escalates, addresses, and mitigates issues in a timely manner. The Oversight & Control Team collaborates with business partners, including Compliance, Risk Management, Legal, and Audit, to decrease Consumer & Community Banking’s exposure to financial loss, compliance issues, and/or reputational risk. Due to Oversight & Control’s unique position within Consumer & Community Banking, Control associates are primed to explore career paths that expand across the firm.
The O&C Program Associate will be responsible for quality control support in the Process Center of Excellence (PCOE) for Consumer and Community Banking (CCB). This role will be responsible for supporting the implementation, roll out and governance of Process standards, initially focused on risk identification, and control management across the consumer lines of business including Consumer Bank, Business Bank, Card Services, Merchant Services, Auto Finance, Mortgage, as well as the support functions IT, HR, Risk, Compliance & Finance. They will support the line of business in order to ensure consistent, quality completion of current state process map library and gap analysis. This role will be accountable for the governance related to the on-going maintenance of the process library to ensure the sustainability and use in on-going control assessments and change management initiatives. Where appropriate, this role will interface with other lines of business outside of Consumer where dependencies exist.
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