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Consumer & Community Banking - Oversight & Control - Program Associate - Associate

Req #: 170074911
Location: Columbus, OH, US
Job Category: Accounting/Finance/Audit/Risk
Job Description:

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide.  The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management.  Information about JPMorgan Chase & Co. is available at   

Consumer & Community Banking, the firm’s largest Line of Business, serves nearly 66 million consumers and 4 million small businesses with a broad range of financial services including: personal banking, small business lending, mortgages, credit cards, merchant payments and auto financing.  JPMorgan Chase & Co. continues to make investments aimed at increasing Consumer & Community Banking’s position in the marketplace. 

Consumer & Community Banking offers an intriguing array of career opportunities within its well-established business units and support functions.  Consumer & Community Banking’s unwavering commitment to attract, train, develop, and retain the best talent is on constant display within its highly-visible Oversight & Control organization.  Oversight & Control’s primary focus is to ensure Consumer & Community Banking has a sustainable end-to-end control environment that identifies, escalates, addresses, and mitigates issues in a timely manner.  The Oversight & Control Team collaborates with business partners, including Compliance, Risk Management, Legal, and Audit, to decrease Consumer & Community Banking’s exposure to financial loss, compliance issues, and/or reputational risk.  Due to Oversight & Control’s unique position within Consumer & Community Banking, Control associates are primed to explore career paths that expand across the firm.

The O&C Program Associate will be responsible for quality control support in the Process Center of Excellence (PCOE) for Consumer and Community Banking (CCB).  This role will be responsible for supporting the implementation, roll out and governance of Process standards, initially focused on risk identification, and control management across the consumer lines of business including Consumer Bank, Business Bank, Card Services, Merchant Services, Auto Finance, Mortgage, as well as the support functions IT, HR, Risk, Compliance & Finance.   They will support the line of business in order to ensure consistent, quality completion of current state process map library and gap analysis.  This role will be accountable for the governance related to the on-going maintenance of the process library to ensure the sustainability and use in on-going control assessments and change management initiatives.   Where appropriate, this role will interface with other lines of business outside of Consumer where dependencies exist.



  • Responsible for supporting the implementation of a process mapping framework that will enable an end to end view of the business process and control environment.
  • Responsible for the supporting the implementation of a CCB wide tool with a design that delivers usability and adoption to ensure sustainability of process mapping investment
  • Responsible for supporting the QC Lead in creating the standard Process Mapping and Modeling methodology and taxonomy to ensure consistency and integrity of process input and information
  • Responsible for QC of all process mapping activity, maintaining data integrity of the inputs and changes.
  • May assist in coaching and training activities for line of business users of the process management tool.
  • Responsible to proactively and periodically review processes relative to their risk level and rate of change.
  • Responsible to implement appropriate change management safe-guards and standards to ensure process mapping is integrated into change initiatives at the on-set
  • In partnership with the functional control officer team, recommend additional control measures as gaps are identified.
  •  Integrate with other control agenda work-streams to provide a comprehensive solution that delivers a comprehensive control framework across RCSA, Third Party Oversight, NBIA/Change Management, Issue Management, etc.
  • 3+ years of experience in an internal consulting, process re-engineering and change management roles within the financial services industry
  • BA/BS in related field preferred.
  • Experience in implementing large scale, cross LOB process improvement and change management projects or programs.
  • Experience driving change in a matrix environment.
  • Experience coaching and training in process mapping and management.
  • Experience with / support of Business Process Management Tool, iGrafx preferred
  • Exceptional facilitation and presentations skills with ability to bring teams to consensus.
  • Ability to interact effectively with all levels of management, including cross-functional and external stakeholders.
  • Formal Lean/Six Sigma certification or comparable training is a plus, especially as it relates to variation, variability and process control tools.
  • Ability to work well in a fast-paced environment
  • Must have a positive, can-do attitude.
    Must be a self-motivator and be able to work with minimal direction.
  • Strong project management capabilities.
  • Demonstrated ability to influence business partners so that the appropriate business outcomes are achieved.
  • Experience with, or knowledge of, implementing effective control and quality environments
  • RCSA, Compliance, Operational Risk or Audit background preferred
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