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Consumer & Community Banking - Oversight & Control - Quality Analysis Manager - Vice President

Req #: 170074914
Location: Columbus, OH, US
Job Category: Accounting/Finance/Audit/Risk
Job Description:

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide.  The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management.  Information about JPMorgan Chase & Co. is available at   

Consumer & Community Banking, the firm’s largest Line of Business, serves nearly 66 million consumers and 4 million small businesses with a broad range of financial services including: personal banking, small business lending, mortgages, credit cards, merchant payments and auto financing.  JPMorgan Chase & Co. continues to make investments aimed at increasing Consumer & Community Banking’s position in the marketplace. 

Consumer & Community Banking offers an intriguing array of career opportunities within its well-established business units and support functions.  Consumer & Community Banking’s unwavering commitment to attract, train, develop, and retain the best talent is on constant display within its highly-visible Oversight & Control organization.  Oversight & Control’s primary focus is to ensure Consumer & Community Banking has a sustainable end-to-end control environment that identifies, escalates, addresses, and mitigates issues in a timely manner.  The Oversight & Control Team collaborates with business partners, including Compliance, Risk Management, Legal, and Audit, to decrease Consumer & Community Banking’s exposure to financial loss, compliance issues, and/or reputational risk.  Due to Oversight & Control’s unique position within Consumer & Community Banking, Control associates are primed to explore career paths that expand across the firm.

The Chase Mortgage Oversight & Control Team is responsible for operational risk coverage for the business functions across Mortgage Banking. The goal of this team is to consistently identify, assess, validate, drive a strong control environment, satisfactorily complete internal and regulatory reviews, and manage operational risks across Mortgage Bank. Where controls are not adequate, this team escalates those concerns to senior management and assists with driving improvements to the overall control environment, operational efficiency, and/or organizational alignment. Validation of key controls is performed by testing compliance to applicable corporate, state and regulatory guidelines as well as internal policies and procedures. Key change activities and projects are monitored and consultation provided on control impacts.


Responsibilities of the Quality Analysis Manager:

  • Manages the quality assurance program across multiple sites and/or Mortgage LOBs, including the implementation of operational policies and plans
  • Monitors the control environment for customer interactions for multiple functions or LOBs
  • Establishes and monitors overall team direction
  • Coordinates compliance reviews and other audit activities and assists in the creation and testing of Action Plans, as needed
  • Recommends and implements enhancements to improve effectiveness and efficiency of services and systems
  • Manages multiple resources and operating expenses
  • Interacts with Operations executives and other senior Operations managers
  • Presents business updates to senior Quality leadership
  • May have responsibility for leadership of Global Strategy and/or responsibility to identify potential activities for offshore environment and monitor results to measure effectiveness of offshore resources
  • Manages and directs team activities across multiple testing programs including for example Core and Sub-Servicing
  • Minimum of 7 years mortgage default, origination, audit or QC/QA management experience
  • Minimum of 5 years of management experience including management of other supervisors and leading teams greater than 10 people
  • Minimum of 3 years of experience in a senior level management reporting, analysis, or presentation field
  • Bachelor's degree in business, finance, or related field; or equivalent work experience

Requires advanced knowledge/skills in:

  • Mortgage, including business processes and procedures
  • Product and industry standards including Regulatory and Legal requirements
  • Corporate policies, business services and systems
  • Multi-tasking, organizational skills, time management
  • Oral and written communication
  • Issue resolution
  • Analytical skills
  • Leadership and influence
  • Strategic planning and budget management
  • Conflict management
  • Risk and Control management
  • Professionalism, self-motivation, and working with urgency
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