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Telepresence Engineer

Req #: 170068898
Location: Jersey City, NJ, US
Job Category: Technology
Job Description:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of > $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity


Multimedia and Conferencing manages four core firm-wide Multimedia Services for J.P. Morgan Chase. Services include Audio and Web Conferencing; Telepresence Video Conferencing (desktop, mobile and room-based systems); Digital Signage (including video walls); Video Streaming (live webcasting, video on demand, IPTV); technical support for business events and for the firm's executive gallery. 
Telepresence Engineering is 100% accountable for all aspects of Telepresence services  -- including architecture  designs with core engineering, software testing and security reviews, support for upgrades and change activity, operational assistance and going through operational turnover for services and hardware into production. Additional experience in video streaming and digital signage would be desired as well but not required for position.


Operational Support:

  • Provide Level 2 support for problem resolution.
  • Handle escalated incidents from Level 1 team.
  • Update documentation of designs and run books.
  • Address operational, capacity, inventory, process and security issues for the Telepresence estate.
  • Collaborate with L3 team on high priority / escalated issues.
  • Own /drive the  operations turnover for any new software and hardware into production
  • Develop / validate methods of procedure for Implementation plans for changes
  • Own & Implement changes across all multimedia platforms.
  • 4+ years of experience in Information Technology, with an emphasis on video conferencing technologies, Telepresence and Call Manager.
  • Bachelor’s degree or equivalent experience.
  • ITIL framework experience and application of best practices in a professional environment (certification a plus)
  • Strong experience with Telepresence endpoints, Cisco Infrastructure including CUCM 10, VCS, Cisco Telepresence End Points including MX 200, MX300, MX 700, MX800, C60, SX80 and DX80.
  • Strong experience with Acano (Cisco Meeting Server) infrastructure and design.
  • Experience with Incident/Problem Management systems( Service Manager, Remedy, Service Now etc.) and processes.
  • Experience with the creation, review and management of technical and process documentation.
  • Communicates effectively with team and stakeholders to gain shared understanding of strategic requirements.
  • Validate the Methods of Procedure for all changes and implement them.
  • Additional support and work in other streaming services will be determined based on skill set.
  • Providing input to support model documentation inclusive of network diagrams & run books.
  • Experience working with culturally diverse teams / vendors across a global geographic footprint.
  • Industry experience in the digital video integration space, including Video on-demand (VOD), and interactive TV services, as well as streaming video systems and digital signage is desired but not required.
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