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Merchant Services - Payment Brand Initiatives Execution Manager

Req #: 170069951
Location: Dallas, TX, US
Job Category: Relationship Management/Sales
Job Description:
JPMorgan Chase & Co. is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. JPMC serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone.   For more information, go to

Merchant Services is the global payment processing business for JPMorgan Chase & Co.   Merchant Services is the world’s leading merchant acquirer with over $1 trillion in annual transaction volume in 2016. ChaseNet is a customized closed-loop proprietary payments platform, and Chase Pay is the firm’s new digital wallet that makes mobile transactions simple, safe and rewarding.  Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.
The Payment Brand Initiatives (PBI) Execution Manager will be a part of the Payment Network Office and reside within the Acquirer Network Relations and Operations team.  This individual will be focused on all of the Acquiring initiatives that both the traditional Payment Brands (e.g. Visa, MasterCard, Amex, Discover, etc.) as well as Debit Networks (Pulse, Star, NYCE, etc.) issue regularly.  However, this candidate will also need to ensure harmony between both the Issuing as well as Acquiring initiatives requested by all of the Networks.
The ideal candidate will be responsible for overseeing the execution of the PBI quarterly releases as it relates to the development of requirements, liaising with the Payment Brands, as well as ensuring timely and accurate merchant communications.  In addition, this individual will be responsible for overseeing and reviewing all requirements to ensure clarity, intent, and thoroughness as it relates to the Payment Network changes.  The successful candidate will have the ability to lead and influence, and drive meaningful productive change within the PBI process.
  • Oversee the establishment of the business requirements for each quarterly release, as well as play a significant role ensuring the functional requirements align with the business requirements.
  • Serve as the liaison with the Payment Brands to ensure any roadblocks to the successful completion of the requirements are cleared.
  • Ensure a strict communications schedule is followed – maintain overall calendar for communications, determine when they need to be issued, submit the necessary merchant communication requests, and ensure clarity and delivery accuracy is achieved.
  • Perform implementation validation to ensure the requested requirements have been implemented. 
  • Communication of PBI project health and status to the leadership team within the Payment Network Office.
  • Work cross functionally with the necessary departments within Chase to ensure the quarterly releases as well as other Payment Brand functionality is implemented in an efficient and least impactful way.
  • Collaborate with other LOBs within Chase to ensure harmony with Issuing and Acquiring initiatives.
  • Maintain current SOPs for the PBI process, as well as seek areas for process improvement.
  • Attend the technical conferences that the Payment Brands host that provide the upcoming release changes.
  • Bachelor's degree or equivalent experience required
  • Minimum 7+ years of leadership experience in the payments industry
  • Direct working experience with the Payment Brands (e.g. Visa, MasterCard, etc.)
  • Highly skilled with operational, project management, and process improvement acumen
  • Strategic thinker and a thought leader
  • Must be able to challenge traditional thinking and champion change
  • Ability to lead via influence
  • Strong interpersonal skills and ability to work across functions
  • Highly collaborative
  • Exceptional written and verbal communication skills
  • Strong analytical and decision making skills
  • Strong understanding of the Control environment requirements across the Firm
  • Proven project management skills and accomplishments
  • Demonstrated experience operating in a matrix organization and leading through ambiguity
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