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Application Support Analyst - KDB

Req #: 170074955
Location: London, ENG, UK
Job Category: Technology
Job Description:



We currently have an opening for a Senior Application Support Analyst within our Market Data Services group.

The role will focus on supporting a tick store environment which consists of high performance Linux systems, direct exchange feeds, and a market data platform that is based on the KDB and One Market Data product suite. The team is also accountable for maintaining a number of other critical market data platforms within the bank.

The individual must have exceptional troubleshooting skills, work well in a team environment and will be responsible for leading efforts such as implementing production changes, communicating and interacting with lines of business on issues or outages, coordinating exchange-driven changes, developing tools to streamline production support processes and providing resolutions to production issues.


The role involves working a shift pattern to cover core trading hours and some weekend work will also be required.

Key Elements of role:

•Able to work with minimum independence and collaboratively with others in delivering thorough results to assigned projects, tasks, production incidents and troubleshooting efforts.

•Able to partner well with technology teams across functions and regions to achieve desired outcome 

•Strong desire to share knowledge, ideas and solutions with immediate team as well as teams across disciplines.

•Participate in deep technical discussions, being open to different points of view and deliver upon agreed solutions

•Able to troubleshoot complex problems relating to Linux systems, market data feeds, real-time/historical tick databases, network and applications.

•Attention to detail and strong analytical skills.  Proactive when dealing with issues.

•Promptly and proactively respond to user inquiries, able to multi-task in high pressure situations

•Strong written and verbal communications skills.

•Customer focused work approach

•Adheres to operational and technical standards, best practices, processes and procedures (problem/change/release/request/procurement management; incident/service/time reporting)

•Team Player



We are looking for high achievers who are focused on delivery and clients, are good communicators and who feel the role sounds interesting and stimulating. 


Desired skills:

•Experienced in managing a production environment and disciplined in following established protocol for release management, change management and incident management.

•Experience supporting a large KDB and/or One Market Data platform that processes and stores a high volume of market data across asset classes

•Hands on experience of supporting a large Linux (RedHat) deployment and troubleshooting system problems. Familiarity with kernel fine tuning parameters an added advantage.

•Experience of working with exchanges, direct feeds and Market Data Intermediaries (e.g. Reuters and Bloomberg)

•Good understanding of NUMA architecture based systems

•Scripting Languages – Perl, Python

•Understanding of TCP/IP stack, various routing delivery mechanisms, and switch and routing topologies

•Hands-on experience with monitoring system, such as ITRS Geneos and similar products


About JPMorgan Chase & Co.

J.P. Morgan serves one of the largest client franchises in the world. Our clients include corporations, institutional investors, hedge funds, governments and affluent individuals in more than 100 countries. J.P. Morgan is part of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion.  The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase serves millions of clients and consumers under its J.P. Morgan and Chase, and WaMu brands.


J.P. Morgan offers an exceptional benefits program and a highly competitive compensation package.

J.P. Morgan is an Equal Opportunity Employer.

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