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CIB - Wholesale Client Onboarding Project Re-engineering – Program Lead - VP

Req #: 170070573
Location: London, ENG, UK
Job Category: Project Management
Job Description:
Team Description
The CIB WCOB Project Re-engineering organization is a dedicated team of project resources that are focused on delivering large scale change initiatives that span across business units to address Business, Industry and Client requirements across the CIB WCOB organization. The group provides a unique mix of project skills and product experience that are not tied to a specific business, enabling it to provide a consistent, high-quality and responsive approach to the way we manage and execute change across the firm.
Wholesale Client Onboarding (WCOB) is a global team of 1700 heads that plays a critical role in introducing new clients to the CIB as well as ensuring full due diligence is done with respect to new and existing relationships.  The team functions in close partnership with Sales, Operations, Credit, Legal and Compliance to ensure efficient and timely on-boarding to the JP Morgan infrastructure. The Reengineering team employs strategic initiatives and execute on process efficiencies to design and implement a standardized and consistent client on-boarding service and deliver a world-class client experience.
Our Impact
Manage high risk enterprise projects by leveraging best-in-class project management skills and strong functional / architectural expertise.

Your Impact
The Reengineering team implements solutions to the most complex problems. We develop cutting-edge processes that form the core of our key business, enabling the firm to operate with maximum efficiently, in compliance with regulations and in new markets and products.
Key Role and Responsibilities
We are responsible for delivering complex projects which have impact across the organisation, e.g. MiFID, partnering with teams across the firm to deliver solutions, driving and implementing the organisational functional and technical strategies.
The complexity of the projects require strong analytical and collaboration skills to design and implement innovative solutions.
As a lead Project Manager, you will manage team members, overseeing their work and providing coaching and mentoring. You will also partner with colleagues in other teams to design and implement solutions to complex problems.
Key Responsibilities of this role
The successful applicant will Lead the WCOB End to End (E2E) Client Onboarding team, in the wider WCOB Project Re-engineering organization, responsible for defining and implementing the Markets E2E Target Operating Model as well as technology to support the onboarding workflow across CIB.  This will require working across multiple functional groups and across all lines of business in CIB globally.
Responsibilities include:
  • Leadership – Drive and implement the product vision for the Reengineering team, ensuring coherence across the businesses, risk, operations and technology in developing the operating model
  • Programme management - Manage multiple projects across globally distributed technology and operations functions.  Produce and maintain project plans, capacity plans, business requirements and adoption plans
  • Subject Expertise – Grow understanding of the business, end to end onboarding process and stakeholder environment in order to actively shape the operating model and challenge assumptions
  • Stakeholder management – Influence senior leaders  ED/MD levels on product and agree on adoption roadmap for product
  • Governance – Support the governance structure of the programme through ensuring engaged stakeholder member participation
  • Risk & dependency management – Identify, document and communicate risks and dependencies affecting deliveries; drive their resolution
  • Change management - Demonstrate effective controls around the introduction of change and or process improvements
  • Communication – Ensure all stakeholders are aware and appraised of the operating model as it develops; maintain a living, evolving document to ensure there is clarity of both the current status and next steps
  • Implementation – Deliver  process change to an agreed plan in a controlled manner, , with alignment to  strategic programme milestones where required
  • Work Experience: Extensive experience in process reengineering, solution design, project execution and leadership.  Prior experience in financial services including partnership with business, risk, operations and technology groups across different locations
  • Entrepreneurial spirit: Demonstrated track record of being a self-starter that seeks to break the status quo and initiate change with both a strong attention to detail with ability to understand the bigger picture
  • Problem solving skills: Ability to quickly broker solutions and resolve conflict situations using critical thinking based on exceptional analytical skills and a superior ability to highly structure and scope complex problems, apply a range of analytical tools, gain and synthesize insights, and develop solutions
  • Client management skills: Stakeholder expectation management, influencing and negotiation skills to maintain the momentum of delivery
  • Innovation skills: Demonstrable experience in design or delivery of an operating model within the financial services sector.  Experienced with leveraging information and technology to improve business operations and processes 
  • Project management skills: Proven ability to frame projects and establish required governance to move projects forward within a dynamic and rapidly changing environment. Prior use of and familiarity with full range of project management methodologies is required
  • Communications skills: Strong verbal and written communication skills with ability to communicate effectively at many levels of the organization
  • Analytical Skills: Ability to work with large data sets and establish trends to form and validate process decisions
  • Technical skills: Required: Strong PC skills in Microsoft Office (Word, Excel, PowerPoint). Preferred: Visio, Project
  • Product Knowledge: Required: Demonstrated knowledge of at least one of the following areas: Treasury Services Products, Investment Banking and Mergers & Acquisitions, Loans, Prime Brokerage, Custody and Fund Services, Future & Options Clearing, Markets trading (e.g. Cash Equities, Credit, Rates, Bonds, Securitized Products, Foreign Exchange, Commodities).  Preferred: Know Your Customer and Anti-Money Laundering Due Diligence requirements, customer screening requirements, global regulatory requirements.
About J.P. Morgan Corporate & Investment Bank
J.P. Morgan’s Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
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